The role of the Shift Operations Manager is to lead and manage warehouse operations during the assigned shift, ensuring the safe, compliant, and efficient handling, storage, and distribution of pharmaceutical products in line with GDP, SOPs, and regulatory standards. The role is accountable for operational performance, people leadership, inventory accuracy, and continuous improvement across the shift. The SOM has 8 direct reports and will work daytime hours, 9-5pm Monday - Friday. However, some shift work outside of these hours will be required to cover for holidays etc & to gain a deeper understanding of other teams.
Primary Responsibilities
- Lead all warehouse activities on the assigned shift to ensure safe, compliant, and efficient operations
- Ensure full compliance with GDP, SOPs, H&S legislation, and pharmaceutical regulatory requirements
- Deliver shift KPIs including productivity, OTIF/service level, inventory accuracy, and dispatch performance
- Manage, coach, and performance-manage team members, including absence, conduct, and capability
- Monitor stock control processes including goods receipt, storage, picking, and shipping
- Plan and deploy labour and resources effectively to meet operational demand
- Escalate and resolve operational, quality, or compliance issues in a timely manner
Secondary Accountabilities
- Support recruitment, onboarding, and training activities for warehouse employees.
- Produce and maintain operational reports, shift handovers, and performance records.
- Assist with audits, inspections, and corrective action activities.
- Support implementation of new processes, systems, or customer requirements.
- Collaborate with Quality, Transport, and Customer Service teams to resolve issues and improve performance.
- Monitor equipment usage and report maintenance or facility concerns.
- Promote a positive safety and compliance culture across the operation.
- Deputise for senior operations management when required.
Qualifications
- Proven experience within a warehouse, logistics, or supply chain operations environment.
- Previous experience in a leadership or supervisory role managing operational teams.
- Experience within pharmaceutical operations is desirable but not essential.
- Strong understanding of warehouse processes including goods receipt, storage, picking & dispatch.
- Knowledge of health & safety practices and operational compliance standards.
- Ability to prioritise workloads and make effective decisions in a fast-paced operational environment.
- Experience using Warehouse Management Systems (WMS) and operational reporting tools.
- Strong problem-solving and organisational skills with a continuous improvement mindset.
- Flexible approach to shift working and operational demands.
Company Overview
With the purpose of improving the lives of our patients and customers, Bestway Healthcare supports communities across the United Kingdom and Ireland through an extensive network of community pharmacies and pharmaceutical wholesale depots.
Our wholesale business unit operates two pharmaceutical wholesale brands, Lexon and Bestway Medhub which combined support over 5,000 independent community pharmacy contractors, processing over 100m packs of medication every year making us the 4th largest pharmaceutical wholesaler in the United Kingdom. Our wholesale business unit also operates a leading appliance wholesaler, Wardle's, a generic supplier Key Pharmaceuticals. We operate from 3 distribution centres with a fleet of vans delivering to independent pharmacies & directly to the most vulnerable patients every day.
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Shift Operations Manager in Redditch employer: Wells & Co.
Well Pharmacy is an excellent employer that prioritises a supportive and inclusive work culture, making it an ideal place for both Trainee and Qualified Pharmacy Assistants to thrive. With a strong commitment to employee growth, we offer comprehensive training and flexible working options, ensuring that our team members can balance their professional and personal lives while contributing to the health and wellbeing of our communities.
