Responsibilities
As an Area Operations Manager, you will be responsible for the performance and development of approximately 15–20 pharmacies. You will build high‑performing teams to deliver an outstanding community pharmacy experience while achieving KPIs and budget targets, maintaining patient safety, and ensuring consistently high standards across your area.
Operational Performance: Visit each pharmacy at least every two weeks, setting SMART actions to drive performance. Support the ‘Delivering Well’ strategy by aligning pharmacy activity with corporate objectives. Drive prescription growth, service delivery and OTC sales in line with budget. Ensure full compliance with all operational processes and procedures. Monitor competitor activity and identify opportunities to grow market share.
Patient Safety, Quality & Standards: Ensure all pharmacies meet GPhC standards and NHS contractual requirements. Complete first‑line investigations into patient safety incidents and controlled drug discrepancies. Ensure delivery of all NHS quality standards.
Delivering Outstanding Care: Ensure teams actively promote and deliver NHS and private services. Ensure complaints and incidents are reported, resolved or escalated appropriately. Build and maintain strong relationships within the local healthcare community. Ensure patients receive tailored advice and appropriate products for prevention, treatment and wellbeing.
High‑Performance Teams: Recruit, develop and retain capable and motivated teams. Manage performance through effective coaching, feedback and formal reviews. Identify and develop internal and external talent to create a strong succession pipeline. Ensure clear communication of roles, priorities and expectations. Continuously develop your own skills and foster a culture of learning across the area.
Qualifications
- Experience in multi‑site pharmacy management.
- Strong leaders who thrive on colleague and patient interaction.
- Passionate about spending the majority of their time in pharmacies.
- Work at pace while maintaining accuracy.
- Resilient and enjoy a fast‑changing, challenging environment.
- Motivated by leading teams to deliver clear, measurable results.
- Experience in field or multi‑site management (business as usual, cross‑regional working and/or project‑based roles).
- Understanding of the pharmacy market and profession (desirable).
- Strong commercial and analytical skills.
- Excellent communication skills.
- Effective coaching and feedback capability.
- Strong planning and organisational skills with the ability to manage competing priorities.
- Ability to build trusted relationships with internal and external stakeholders.
- Understanding of NHS contractual requirements and GPhC/PSNI standards.
Area Operations Manager in Nottingham employer: Wells & Co
Wells & Co. is an outstanding employer located in the picturesque Stratford-upon-Avon, offering a vibrant work culture that prioritises exceptional customer service and employee satisfaction. With competitive pay, generous benefits including 28 days of holiday, and ample opportunities for career growth, we foster an environment where passionate individuals can thrive and make a meaningful impact in the hospitality industry.
