At a Glance
- Tasks: Support customer service and communication for our digital pharmacy service.
- Company: Join a diverse and inclusive team focused on improving healthcare experiences.
- Benefits: Flexible working hours, part-time options, and a supportive work environment.
- Other info: Work 30 hours over a 4-day week with rotating shifts.
- Why this job: Make a real difference in customers' lives while developing valuable skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 22000 - 25000 £ per year.
Overview
As a Customer Operations Advisor you will support customer service and communication with GPs for our digital pharmacy service.
Your role will help build a scalable, productive, and quality operation and support the end‑to‑end experience of our digital customers and GPs.
You will be part of a team that identifies and solves problems for customers and GPs quickly, proactively spotting patterns and opportunities to improve processes, tools and service.
Responsibilities
- Provide excellent customer service through a variety of communication channels.
- Respond directly to customer queries and feedback via the company's communications tools.
- Ensure that feedback is recorded and escalated as appropriate, in line with regulatory and NHS obligations.
- Identify, support and resolve problems for customers, GP surgeries and other healthcare professionals quickly and efficiently.
- Perform business operations tasks such as setting patient EPS nominations and checking exemption evidence.
- Work flexible hours, including weekends, with weekly rotated shift patterns of 8am‑4pm, 9am‑5pm or 10am‑6pm.
- Work 30 hours across a 4‑day week, with days to be agreed.
- Work Schedule
Weekly rotated shift patterns: 8am‑4pm, 9am‑5pm, 10am‑6pm. Weekly hours: 30 hours over a 4‑day week, with specific working days to be agreed.
EEO Statement
We are proud to be a diverse and inclusive employer.
If you have any specific requirements, we will support you in finding an accessible pharmacy or a part‑time position that is right for you, and we will make reasonable adjustments to our recruitment process where necessary.
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Customer Operations Advisor in Manchester employer: Wells & Co
Wells & Co. is an outstanding employer located in the picturesque Stratford-upon-Avon, offering a vibrant work culture that prioritises exceptional customer service and employee satisfaction. With competitive pay, generous benefits including 28 days of holiday, and ample opportunities for career growth, we foster an environment where passionate individuals can thrive and make a meaningful impact in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Advisor in Manchester
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Wells & Co and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Wells & Co and let us see your personality shine through!
We think you need these skills to ace Customer Operations Advisor in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Wells & Co.
Get Familiar with Our Brand:Before applying, take some time to learn about Wells & Co and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Wells & Co
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Wells & Co.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Wells & Co will surely appreciate.
