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- Tasks: Deliver exceptional customer experiences and support a vibrant team in a lively pub environment.
- Company: The Old Cock Inn, a charming pub with a welcoming atmosphere.
- Benefits: Competitive pay, tips, 28 days holiday, and discounts on food and drinks.
- Why this job: Join a fun team and develop your career in the hospitality industry.
- Qualifications: Experience in hospitality, passion for food and drink, and great teamwork skills.
- Other info: Enjoy free meals on shift and excellent career growth opportunities.
The predicted salary is between 11 - 16 £ per hour.
The Old Cock Inn is a delightful pub & restaurant in the heart of Harpenden, offering guests the added benefit of six boutique bedrooms. We have a stylish and cosy restaurant, a relaxed and informal bar area with a roaring log fire for the colder months, and our lovely terrace garden at the back. We’re what you might call a ‘proper pub’ serving a selection of real ales and craft beers, alongside an extensive wine, gin and spirit list.
We will provide you with a great package:
- Competitive hourly rate + tips
- 28 days holiday
- Company Pension scheme
- Retail and beer discounts
- Fun culture surrounded by a supportive team
- Free food when on shift
- 30% dining discount of all managed houses
- Employee Assistance programme
- Benefits portal
- Refer a friend bonus
- Career development programme
- Great working environment and great prospects!
Your role: We are looking for talented, motivated and passionate Front of House staff to join our team in delivering an exceptional customer experience and a mouth-watering food offering.
Front of House duties include:
- Taking responsibility for the customer journey, ensuring their experience is second to none
- Taking accurate orders and working closely with kitchen staff
- Ensuring payments and receipts are correct
- Confidently recommending menu and drinks offerings
- Observing service and standards and reporting any incidents or issues
- Being a supportive and proactive team member
You will need to demonstrate:
- Previous experience working front of house in a hospitality or customer facing environment
- Enthusiasm and passion for food and beer
- The ability to deliver excellent customer service and great team work in a fast paced and pressurised environment
- A result driven and ambitious individual keen to develop your career and grow with us
Team Member in Harpenden employer: Wells & Co
Contact Detail:
Wells & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member in Harpenden
✨Tip Number 1
Get to know the pub! Before your interview, pop in for a drink or a bite to eat. Familiarising yourself with the atmosphere and menu will help you chat confidently about what makes The Old Cock Inn special.
✨Tip Number 2
Show off your personality! When you meet the team, let your enthusiasm shine through. We love passionate people who can bring energy to our front of house – so don’t be shy about sharing your love for food and craft beers!
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle busy shifts or tricky customer interactions. We want to see that you can keep your cool and deliver top-notch service even when things get hectic.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at The Old Cock Inn. Let’s make it happen together!
We think you need these skills to ace Team Member in Harpenden
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for food and drink shine through! We want to see that you’re genuinely excited about joining our team and delivering an exceptional customer experience.
Tailor Your CV: Make sure your CV highlights any previous front of house experience. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your relevant experience!
Be Personable: In your cover letter, let your personality come through. We’re a fun and supportive team, so showing us who you are will help us see if you’d fit right in with our pub culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Wells & Co
✨Know the Venue
Before your interview, take some time to research The Old Cock Inn. Familiarise yourself with their menu, drinks offerings, and overall vibe. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Showcase Your Experience
Be ready to discuss your previous front of house experience in detail. Think of specific examples where you delivered excellent customer service or worked effectively in a team. This will demonstrate your suitability for the role and your passion for hospitality.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and what a typical day looks like. This shows you're genuinely interested in the role and eager to be part of their team.
✨Exude Enthusiasm
During the interview, let your passion for food and drink shine through. Talk about your favourite dishes or craft beers and why you love them. A positive attitude can make a lasting impression and show that you’re a great fit for their fun culture.
