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- Tasks: Lead the front of house team and ensure an exceptional customer experience.
- Company: Join The Carpenters Arms, a vibrant local pub known for its artisan pizzas and friendly atmosphere.
- Benefits: Enjoy £12.71 p/h, 28 days holiday, discounts, and a supportive work culture.
- Why this job: Be part of a fun team in a lively environment with great career development opportunities.
- Qualifications: Previous leadership experience in hospitality and a passion for food and beer are essential.
- Other info: We offer meals on duty and a career development programme to help you grow.
The Carpenter Arms is a local neighbourhood hangout with a glorious beer garden serving up freshly made artisan pizzas, bubbling pots of comfort food and seriously tasty beers. Standing proud on Victoria Road in the heart of Cambridge; we are one big happy family who are always here for both our local and out of town guests.
Supervisor duties include:
- Taking responsibility for the customer journey, ensuring their experience is second to none
- Taking accurate orders and working closely with kitchen staff
- Ensuring payments and receipts are correct
- Confidently recommending menu and drinks offerings
- Observing service and standards and reporting any incidents or issues
- Being a supportive and proactive leader
Requirements:
- Previous Leadership experience in a hospitality or customer facing environment
- Enthusiasm and passion for food and beer
- The ability to deliver excellent customer service and great teamwork in a fast paced and pressurised environment
- A result driven and ambitious individual keen to develop your career and your teams
We will offer you a great package including:
- £12.71 p/h
- 28 days holiday
- Company Pension scheme
- Retail and Beer discounts
- Refer a friend Bonus
- Meals on duty
- Employee assistance programme
- Benefits portal
- Career development programme
- Fun culture surrounded by a supportive team
- Great working environment and great prospects!
If the above sounds like you we’d love to hear from you.
Front Of House Supervisor - The Carpenters Arms - Cambridge, Cambridgeshire employer: Wells & Co
Contact Detail:
Wells & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Of House Supervisor - The Carpenters Arms - Cambridge, Cambridgeshire
✨Tip Number 1
Familiarise yourself with The Carpenters Arms' menu and offerings. Being able to confidently discuss the food and drink options during your interview will show your enthusiasm and passion for the role.
✨Tip Number 2
Highlight your previous leadership experience in hospitality during any conversations or interviews. Share specific examples of how you've successfully managed a team or improved customer service in a fast-paced environment.
✨Tip Number 3
Demonstrate your understanding of the customer journey by discussing how you would enhance the guest experience at The Carpenters Arms. This shows that you're proactive and focused on delivering excellent service.
✨Tip Number 4
Network with current or former employees of The Carpenters Arms if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Front Of House Supervisor - The Carpenters Arms - Cambridge, Cambridgeshire
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Front Of House Supervisor position. Tailor your application to highlight relevant experience in hospitality and customer service.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of The Carpenters Arms that appeal to you, such as their focus on community and quality food.
Highlight Leadership Experience: In your CV, emphasise any previous leadership roles you've held in hospitality. Provide examples of how you've successfully managed teams or improved customer experiences in fast-paced environments.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in a supervisory role.
How to prepare for a job interview at Wells & Co
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences where you went above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
✨Demonstrate Leadership Skills
Since the role requires previous leadership experience, prepare examples of how you've successfully led a team in a fast-paced environment. Highlight any challenges you faced and how you overcame them to maintain high service standards.
✨Know the Menu
Familiarise yourself with the menu offerings at The Carpenters Arms, especially their artisan pizzas and drinks. Being able to confidently recommend items will show your commitment and understanding of the establishment's unique offerings.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of examples where you resolved customer complaints or improved service efficiency, as these will demonstrate your capability in a supervisory role.
