At a Glance
- Tasks: Deliver exceptional customer experiences and serve mouth-watering food in a vibrant pub setting.
- Company: The Old Cock Inn, a charming pub and restaurant in Harpenden.
- Benefits: Competitive pay, tips, 28 days holiday, and discounts on food and drinks.
- Other info: Enjoy a stylish atmosphere with excellent career development opportunities.
- Why this job: Join a fun team and grow your career in a supportive environment.
- Qualifications: Experience in hospitality, passion for food and drink, and great teamwork skills.
The predicted salary is between 8.8 - 12.21 £ per hour.
We are looking for talented, motivated and passionate Front of House staff to join our team in delivering an exceptional customer experience and a mouth-watering food offering.
Front of House duties include:
- Taking responsibility for the customer journey, ensuring their experience is second to none
- Taking accurate orders and working closely with kitchen staff
- Ensuring payments and receipts are correct
- Confidently recommending menu and drinks offerings
- Observing service and standards and reporting any incidents or issues
- Being a supportive and proactive team member
Qualifications
- Previous experience working front of house in a hospitality or customer facing environment
- Enthusiasm and passion for food and beer
- The ability to deliver excellent customer service and great teamwork in a fast paced and pressured environment
- A result driven and ambitious individual keen to develop your career and grow with us
About the Employer
The Old Cock Inn is a delightful pub & restaurant in the heart of Harpenden, offering guests the added benefit of six boutique bedrooms. We have a stylish and cosy restaurant, a relaxed and informal bar area with a roaring log fire for the colder months, and our lovely terrace garden at the back. We're what you might call a 'proper pub' serving a selection of real ales and craft beers, alongside an extensive wine, gin and spirit list.
Compensation and Benefits
- £8.80 - £12.21 p/h + tips
- 28 days holiday
- Company Pension scheme
- Retail and beer discounts
- Fun culture surrounded by a supportive team
- 50% off food on shift
- Refer a friend Bonus
- Employee Assistance programme
- Benefits portal
- Career development programme
- 30% dining discount of all managed houses
- Great working environment and great prospects!
FOH Team Member - The Old Cock Inn - Harpenden, Hertfordshire employer: Wells & Co
The Old Cock Inn is an exceptional employer located in the heart of Harpenden, offering a vibrant work culture that prioritises teamwork and customer satisfaction. With competitive pay, generous benefits including discounts and a career development programme, employees are encouraged to grow within a supportive environment while enjoying the charm of a traditional pub setting. Join us for a rewarding experience where your passion for food and hospitality can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land FOH Team Member - The Old Cock Inn - Harpenden, Hertfordshire
✨Tip Number 1
Get to know the venue! Before your interview, pop into The Old Cock Inn for a drink or a bite to eat. Familiarising yourself with the atmosphere and menu will help you connect better during your chat with the team.
✨Tip Number 2
Show off your personality! When you meet the team, let your enthusiasm for food and customer service shine through. We love seeing candidates who are genuinely excited about joining our fun culture.
✨Tip Number 3
Be ready to demonstrate your teamwork skills! Share examples of how you've worked well in a fast-paced environment before. We want to see that you can handle the pressure while keeping a smile on your face.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about wanting to be part of our supportive team at The Old Cock Inn.
We think you need these skills to ace FOH Team Member - The Old Cock Inn - Harpenden, Hertfordshire
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for food and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating great experiences for our guests.
Tailor Your CV:Make sure your CV highlights any previous front of house experience or customer-facing roles. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your relevant experience!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This helps us get a quick sense of who you are and what you can bring to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about The Old Cock Inn and what we’re all about!
How to prepare for a job interview at Wells & Co
✨Know the Menu Inside Out
Before your interview, take some time to familiarise yourself with The Old Cock Inn's menu. Being able to confidently recommend dishes and drinks will show your enthusiasm for food and beer, which is key for this role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you delivered excellent customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to ensure a top-notch customer journey.
✨Emphasise Teamwork
Since this role requires being a supportive team member, be ready to discuss how you work well in a team. Share specific instances where you collaborated with colleagues to achieve a common goal, especially in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
