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- Tasks: Lead and inspire teams to deliver exceptional guest experiences in our managed pubs.
- Company: Wells & Co, a family-owned business with a passion for community and hospitality.
- Benefits: Competitive salary, bonus, company car allowance, generous holiday, and private healthcare.
- Why this job: Make a real impact in a dynamic environment while driving business success.
- Qualifications: Proven leadership in hospitality, strong organisational skills, and a passion for guest service.
- Other info: Join a supportive team where your contributions truly matter and career growth is encouraged.
The predicted salary is between 55000 - 75000 £ per year.
At Wells & Co, we are committed to delivering exceptional experiences in the heart of our community. We have a fantastic new opportunity for a creative and energetic Operations Manager to help us grow and develop our portfolio of managed pubs by leading our teams to continued success. Reporting to the Operations Director, you will need to be people orientated and have a passion for truly motivating, inspiring, and leading your teams.
With particular focus on driving revenue, guest satisfaction and service delivery, your overall accountability will be for driving the brand strategy in all elements of the business, setting us apart from the competition as both a preferred employer and a destination to dine, drink and stay. Through ongoing critiquing of financial KPIs, you will be expected to take ownership for the profitability of all sites and with the support of our marketing team prompting actions to maximise sales growth wherever possible.
You will be a natural leader with a proven track record in the hospitality industry, possessing strong organisational skills, exceptional attention to detail, and a passion for delivering outstanding guest service. This role requires someone who thrives in a fast‑paced environment, excels at problem‑solving, and is committed to maintaining high standards of quality and efficiency.
The ideal candidate will:
- Have a proven background in managing and leading a diverse team, including recruitment, training and performance management
- Have had exposure in overseeing multiple premium sites within hospitality or retail
- Possess exceptional commercial acumen – be constantly aware of current industry trends and competitors, and how to take advantage across multi‑revenue streams
- Be able to demonstrate previous success in enhancing and driving guest satisfaction through service standards strategy & delivery
- Be obsessed with financial performance and implement/enforce cost control measures to maximise profitability
- Ensure all sites operate lawfully, safely and responsibly by ensuring comprehensive staff training and accountability on alcohol laws, H&S regulations and food safety
- Have a creative and entrepreneurial flair and an appetite for success in driving a business forward
- Be able to display outstanding leadership skills, emphasising a hands‑on managerial presence to foster a positive work environment
- Possess high attention to detail and exceptional organisational ability
- Be ambitious and have a proactive approach to their career
- Live within close proximity to Bedfordshire, our home!
In return you will receive:
- Competitive salary £65-75k + bonus £7,200
- Company car allowance
- 25 days holiday + bank hols
- Pension & private healthcare
- Dining and drinking discount
- Excellent development opportunities
We are a family‑owned business that is proud of our legacy, but also excited about our future. Not only do we have a passion for our businesses, but also for our people. At Wells, you will not be a small cog in a big wheel, but a valued part of the management team where you will make a difference every day.
Operations Manager in Bedford employer: Wells & Co
Contact Detail:
Wells & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Bedford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join local groups, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on your dream Operations Manager role!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for leading teams and driving guest satisfaction shine through. Share stories that highlight your experience and creativity in managing operations – it’s all about making a memorable impression.
✨Tip Number 3
Research, research, research! Know Wells & Co inside out before your interview. Understand their brand strategy, recent developments, and what sets them apart in the market. This will not only impress them but also help you tailor your answers to fit their vision.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows you’re genuinely interested and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Operations Manager in Bedford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating exceptional experiences for guests and leading a team.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in managing teams and driving guest satisfaction. Use specific examples from your past roles that demonstrate your leadership skills and commercial acumen, as this will really catch our eye.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you the perfect fit for the Operations Manager role at Wells & Co.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves. Plus, it’s super easy and straightforward – just follow the prompts and you’ll be on your way to joining our fantastic team!
How to prepare for a job interview at Wells & Co
✨Know Your Numbers
As an Operations Manager, you'll need to be on top of financial KPIs. Brush up on your understanding of profit margins, revenue streams, and cost control measures. Be ready to discuss how you've successfully managed budgets in the past and how you plan to drive profitability at Wells & Co.
✨Showcase Your Leadership Style
Wells & Co is looking for a natural leader, so be prepared to share specific examples of how you've motivated and inspired your teams. Think about times when you've turned around underperforming staff or fostered a positive work environment. Your ability to lead will be key!
✨Demonstrate Guest Satisfaction Strategies
With a focus on guest satisfaction, come armed with examples of how you've enhanced service standards in previous roles. Discuss any creative initiatives you've implemented that led to improved guest experiences and how you measure success in this area.
✨Stay Ahead of Industry Trends
Wells & Co values candidates who are aware of current industry trends and competitors. Do your homework! Be ready to discuss recent developments in the hospitality sector and how you can leverage these insights to benefit the company. Show them you're not just a follower but a trendsetter!
