At a Glance
- Tasks: Provide hands-on IT support and lead a small team to solve technical issues.
- Company: Wells & Co, a vibrant hospitality business in the UK and France.
- Benefits: Competitive salary, 25 days holiday, private healthcare, and retail discounts.
- Other info: Inclusive workplace committed to valuing diverse backgrounds and experiences.
- Why this job: Join a fun culture and make a real impact in a people-first environment.
- Qualifications: Experience in IT support, team leadership, and strong troubleshooting skills.
The predicted salary is between 40000 - 50000 £ per year.
IT Support Manager - Wells & Co. - Bedford, Bedfordshire Company Description At Wells & Co, our technology supports a busy and varied hospitality business in the UK and France and we’re looking for a hands on IT Support Manager who loves getting stuck in.
You’ll spend most of your time providing 1st and 2nd line support, troubleshooting issues and helping colleagues across the business, while also taking the lead on the day-to-day running of our small IT Support team.
Reporting to the Director of IT, you’ll be the first point of escalation when things get tricky, helping the team prioritise workloads, maintain great service standards and make sure our users get the support they need.
Great IT support isn’t just about fixing problems.
It’s about keeping people connected, systems running and the business moving.
Working with your direct team you’ll keep the IT “lights on” within agreed Service Level Agreements while making improvements to processes to reduce both issues and their impact.
Position Your responsibilities will include: Providing hands-on 1st and 2nd line IT support across devices, Microsoft 365, user access, business applications and connectivity.
Managing the day-to-day workload of the IT Support team while maintaining your own technical workload.
Taking ownership of priority incidents and more complex technical issues through to resolution.
Monitoring tickets and service levels, making sure issues are prioritised and users are kept informed.
Coaching and supporting the team through regular one-to-ones, feedback and development.
Supporting joiners, movers and leavers, device provisioning, and the end-user hardware lifecycle.
Troubleshooting EPOS and other operational technology across the business.
Spotting recurring issues and working with colleagues and suppliers to tackle the root cause.
Keeping support documentation, procedures and knowledge articles up to date.
Supporting IT projects, system changes and testing.
Requirements We’re looking for a hands-on, customer-focused IT professional who enjoys solving problems, supporting people and leading a small team, without stepping away from the day-to-day technical work.
Solid experience providing 1st and 2nd line support in a commercial environment Experience leading or coordinating an IT support/service desk team, including managing workloads and priorities.
Some line management experience, with the confidence to coach, give feedback and support development.
Strong working knowledge of Microsoft 365, Windows, user administration, endpoint hardware, and remote support tools A good understanding of networking fundamentals, including Wi-Fi, DHCP, DNS and connectivity troubleshooting.
Experience using ITSM tools and working to service levels and performance measures.
Strong troubleshooting skills and the ability to stay calm, prioritise and take ownership when something needs fixing quickly.
Great communication and customer service skills, whether you’re helping a colleague, senior stakeholder or external supplier.
The ability to explain technical information simply and produce clear, useful support documentation.
Flexibility to be “on call” during out of hours and travel between Wells & Co locations Other information We will provide you with a great package including: £40,000 - £50,000 25 days holiday Private Healthcare Life assurance Pension Retail discounts Fun culture in a unique workplace We are a people-first business - Our pubs bring people together, and we believe our teams should reflect the communities we serve.
We want everyone to feel welcome, valued, and able to be themselves at work.
We are committed to creating an inclusive workplace where people are treated with respect and given equal opportunity to thrive, regardless of their background, experiences, or identity.
Whether it's your first role in hospitality or your next career move, if you've got a positive attitude and a passion for looking after people, we'd love to hear from you.
If you need any adjustments or additional support during the recruitment process, please let us know when you apply.41bf1e1f-b16b-4260-a40a-17c77a06fd15
IT Support Manager - Wells & Co. - Bedford, Bedfordshire employer: Wells & Co.
Well Pharmacy is an excellent employer that prioritises a supportive and inclusive work culture, making it an ideal place for both Trainee and Qualified Pharmacy Assistants to thrive. With a strong commitment to employee growth, we offer comprehensive training and flexible working options, ensuring that our team members can balance their professional and personal lives while contributing to the health and wellbeing of our communities.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Manager - Wells & Co. - Bedford, Bedfordshire
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Wells & Co. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Wells & Co. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Wells & Co.!
✨Direct Apply to Wells & Co.
Let's not forget to apply directly through the Wells & Co. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Manager - Wells & Co. - Bedford, Bedfordshire
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Wells & Co..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Wells & Co.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Wells & Co.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
