At a Glance
- Tasks: Provide 2nd Line IT support to users across the UK and France.
- Company: Join Wells & Co., a thriving hospitality business with over 150 years of heritage.
- Benefits: Enjoy a competitive salary, 25 days holiday, private healthcare, and retail discounts.
- Other info: Be part of a people-first culture that values inclusivity and personal growth.
- Why this job: Make a real impact in a fast-paced environment while developing your IT career.
- Qualifications: Experience in Microsoft Windows, mobile device support, and IT service delivery frameworks.
The predicted salary is between 30000 - 40000 £ per year.
Company Description
With a modern new brewery, ambitious pub growth plans, a thriving Pub Partner estate, English pubs across France, and over 150 years of heritage, there's never been a more exciting time to join Wells & Co. As we continue to grow and invest in our people, technology and estate, we're looking for a customer-focused 2nd Line IT Support Technician to help keep our teams connected, supported and thriving across the UK and beyond. This is a fantastic opportunity for an IT professional who enjoys solving problems, building relationships and making a real impact in a fast-paced hospitality business where no two days are ever the same.
Position
As an IT Support Technician, you'll provide 2nd Line support to users across our Support Centre, managed pubs and hospitality locations in the UK and France. You'll work closely with colleagues across the business and the wider IT team to resolve incidents, fulfil requests and support the technologies that keep our operations running smoothly. You'll split your time between remote support, hands-on troubleshooting and occasional travel to sites, ensuring our users receive an excellent level of service and support at all times.
- Delivering high-quality 2nd Line support across the business in line with agreed SLAs
- Supporting desktops, laptops, mobile devices and business-critical applications
- Provisioning and deprovisioning users, devices and accounts across on-premise and cloud platforms
- Supporting infrastructure, network and cloud technologies
- Assisting with IT and business-led projects
- Rolling out and supporting technology across sites in the UK and France
- Supporting EPOS systems, tills, PDQs and associated hospitality technologies
- Working with third-party suppliers and support partners
- Performing system monitoring and proactive maintenance checks
- Assisting with patching and preventative maintenance activities
- Identifying recurring issues and helping reduce support ticket volumes through root-cause analysis
- Supporting IT security awareness and escalating risks where appropriate
- Contributing to a safe and compliant working environment
We're looking for someone who genuinely enjoys helping people, takes ownership of problems and wants to continue developing their career within a growing and evolving business.
Requirements
Hospitality, retail or multi-site business experience would be highly advantageous, but you must have experience with:
- Microsoft Windows desktop environments and end-user support
- Mobile device deployment and support
- Active Directory, DHCP and core server technologies
- Microsoft Server platforms and services
- Microsoft 365 and cloud-based technologies
- Druva, Gamma Horizon and Mimecast administration/support
- LAN/WAN installation, maintenance and troubleshooting
- IT service delivery frameworks such as ITIL
- Working with third-party technology providers
Other information
We will provide you with a great package including:
- £30,000 - £40,000
- 25 days holiday
- Private Healthcare
- Life assurance
- Pension
- Retail discounts
- Fun culture in a unique workplace
We are a people-first business - Our pubs bring people together, and we believe our teams should reflect the communities we serve. We want everyone to feel welcome, valued, and able to be themselves at work. We are committed to creating an inclusive workplace where people are treated with respect and given equal opportunity to thrive, regardless of their background, experiences, or identity. Whether it's your first role in hospitality or your next career move, if you've got a positive attitude and a passion for looking after people, we'd love to hear from you. If you need any adjustments or additional support during the recruitment process, please let us know when you apply.
IT 2nd Line Support Technician - Wells & Co. - Bedford, Bedfordshire employer: Wells & Co.
Well Pharmacy is an excellent employer that prioritises a supportive and inclusive work culture, making it an ideal place for both Trainee and Qualified Pharmacy Assistants to thrive. With a strong commitment to employee growth, we offer comprehensive training and flexible working options, ensuring that our team members can balance their professional and personal lives while contributing to the health and wellbeing of our communities.
StudySmarter Expert Advice🤫
We think this is how you could land IT 2nd Line Support Technician - Wells & Co. - Bedford, Bedfordshire
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Wells & Co. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Wells & Co. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Wells & Co.!
✨Direct Apply to Wells & Co.
Let's not forget to apply directly through the Wells & Co. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT 2nd Line Support Technician - Wells & Co. - Bedford, Bedfordshire
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Wells & Co..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Wells & Co.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Wells & Co.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
