Marketing & Communications Assistant in Wells

Wells Cathedral is on an exciting journey. We have embarked on an ambitious ten-year plan to become the UK’s most joyful cathedral, aiming to have a genuinely positive impact on individual lives, the City of Wells, the County of Somerset, and far beyond. We are carefully conserving our stunning world-class, 850-year-old heritage site, committed to being a beacon of light and hope, a sacred space of prayer, and a place of wonder for generations to come.

We want to elevate our brand and grow our visitor numbers by investing in making our visitor experience even better. Our goal is to ensure Wells Cathedral is known as one of the UK’s top ‘must see’ tourism attractions, reaching and engaging a much wider range of people. As part of that mission, we are now investing in growing our Marketing & Communications Team.

The Marketing & Communications Team delivers direction and support across all areas of Cathedral life, including visitor experience, fundraising, worship and music, events, venue hire, library and archives, as well as our Cathedral Shop and Loft Café. The Team covers the full scope of marketing and communications activities, including:

• Researching and identifying target audiences
• Designing strategic marketing plans
• Generating earned media exposure through PR activity
• Developing and implementing brand identity
• Delivering integrated campaign creative across social, digital, print, broadcast, and OOH channels

Reporting to the Director of Marketing & Communications, the Marketing & Communications Assistant will play a significant role in supporting the delivery of all of this effectively and efficiently across the organisation. This is a truly unique early career opportunity for an ambitious marketer looking to gain hands-on experience across a wide range of disciplines.

Key Responsibilities:

• Supporting efficient workflow by responding to incoming requests and scheduling projects
• Enhancing online customer experience and engagement by providing real-time responses to social media DMs, comments, and reviews
• Timely display and removal of onsite promotional and information banners, posters, flyers, and POS material
• Assisting the Director of Marketing & Communications, Head of Filming, and Content Creator during film crew, photographer, influencer, and media visits
• Assisting in strategic marketing campaign planning
• Actively participating in team meetings both within Marketing & Communications and with stakeholders across the organisation
• Supporting the Content Creator in capturing photographic and video content at services, events, and activities, as required
• Assisting in the production of on-brand artwork for corporate literature, signage, and point-of-sale material
• Ensuring website content is always up-to-date
• Capturing marketing performance data to create KPI dashboards and inform campaign strategies

Person Specification:

Essential:

• A clear and demonstrable interest in marketing and communications, with ambition to progress within this field
• Excellent written communication skills and a confident proof-reader
• A professional approach to both internal and external communication
• An eye for audience-appropriate graphic communication, including typography and photography within brand guidelines
• A specific interest in working within the arts, culture, and heritage sector
• An understanding of online data analysis for monitoring and informing marketing
• A confident and collaborative team player, able to work with direction
• An energetic and enthusiastic creative thinker
• Ability to meet deadlines and remain calm under pressure
• Able and willing to attend occasional evening and weekend events as required
• Demonstrable commitment to safeguarding and promoting the welfare of children, young people, and vulnerable adults

Desirable:

• A marketing-related qualification at degree or diploma level
• A good working knowledge of Microsoft 365 applications, including Word, Excel, and PowerPoint
• Demonstrable experience of using Adobe Creative Cloud applications such as InDesign, Photoshop, and Acrobat
• Demonstrable experience and/or knowledge of any of the following subjects: Christianity, Tourism, History, Music, Live Events, Hospitality, Retail
• A confident verbal communicator
• An understanding of marketing campaign strategies

Main Terms and Conditions:

• Employment status: Permanent contract of employment
• Location: Wells Cathedral Offices, Wells, BA5 2RB
• Hours of work: full-time, 35 working hours per week (Monday to Friday). Flexible working will be considered.
• Remuneration: £25,000 per annum, payable on the 24th of the month or the nearest working day thereto
• Discount: A discount of 10% is available from the Cathedral Shop and The Loft Café.
• Parking: Limited parking is available in the Cathedral car park. Cars are parked at the risk of the owner.
• Pension: Defined Contribution Scheme. Contributions as % of salary based on age.
• Expenses: All reasonable working expenses will be met in line with Cathedral policy.
• Holiday (inclusive of bank holidays): 6.8 weeks per holiday year. The holiday year runs from 1 January to 31 December.
• Probation: This post will be subject to a probationary period of 6 months.

How to Apply:

To apply, please fill in the Application Form and Equal Opportunities Monitoring Form available on the Vacancies section of Wells Cathedral's website and return them to the HR Manager. Closing date: 9am Friday 20 February 2026. Shortlisting date: Monday 23 February 2026. Interview date: Wednesday 4 March 2026.

We are committed to the safeguarding and protection of all children, young people, and adults, and the care and nurture of children within church communities. The successful candidate will be required to complete a Declaration of Suitability as part of our recruitment process when an offer of employment is made.