At Wells & Co. we're passionate about great beer, brilliant hospitality and creating memorable experiences across our pubs, brewery and support teams. Behind every pint poured and every guest experience is a technology team that keeps our business running smoothly.
We're looking for an Infrastructure & Security Technician to join our IT team in Bedford. This is an exciting opportunity for a technically capable IT professional who enjoys solving problems, maintaining secure and reliable systems, and playing a key role in delivering infrastructure and security projects across a fast-paced multi-site business.
Working closely with the Infrastructure & Security Engineer and wider IT team, you'll help maintain and improve our infrastructure, support cybersecurity initiatives, lead elements of IT projects and provide 3rd line technical expertise across the business.
Position:
What you’ll be doing:
- Providing 3rd line infrastructure support, resolving escalated technical issues and ensuring services meet agreed SLAs.
- Supporting and maintaining our core IT infrastructure, networks, cloud services and security platforms.
- Managing server, endpoint and infrastructure patching in line with agreed maintenance schedules and change control processes.
- Monitoring and maintaining backup systems, resolving issues and carrying out routine restore testing.
- Supporting disaster recovery testing and business continuity activities.
- Delivering infrastructure, security and service improvement projects from implementation through to business adoption.
- Carrying out routine health checks, software and firmware updates, licence renewals and preventative maintenance.
- Maintaining technical documentation, asset records and knowledge base content.
- Working with suppliers and third-party partners to support service delivery.
- Sharing knowledge and mentoring colleagues within the IT Support team.
- Identifying opportunities to improve service performance, resilience and security across the business.
Requirements:
What we're looking for:
- Experience supporting Windows Server, Microsoft 365 and Azure environments.
- Good understanding of networking, virtualisation and IT security fundamentals.
- Knowledge of backup, recovery and patch management processes.
- Experience working within IT service management and change control frameworks.
- A proactive problem solver with strong communication skills.
- Someone who enjoys learning, taking ownership and making a difference.
Other information:
We will provide you with a great package including:
- £40,000 - £50,000
- 25 days holiday
- Private Healthcare
- Life assurance
- Pension
- Retail discounts
- Fun culture in a unique workplace
Ready to help shape and secure the technology behind one of the UK's leading family pub and brewing businesses? We’d love to hear from you.
We are a people-first business - Our pubs bring people together, and we believe our teams should reflect the communities we serve. We want everyone to feel welcome, valued, and able to be themselves at work. We are committed to creating an inclusive workplace where people are treated with respect and given equal opportunity to thrive, regardless of their background, experiences, or identity. Whether it’s your first role in hospitality or your next career move, if you’ve got a positive attitude and a passion for looking after people, we’d love to hear from you.
If you need any adjustments or additional support during the recruitment process, please let us know when you apply.
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Infrastructure & Security Technician in Bedford employer: Wells and Co.
Wells and Co. offers an exceptional work environment at The Bear in Rugby, where you can thrive as a Hospitality Leader in a vibrant community pub setting. With a strong focus on employee development, competitive benefits, and a culture that values teamwork and guest satisfaction, this role provides a unique opportunity to make a meaningful impact while enjoying the lively atmosphere of Bilton village. Join us to lead a passionate team and elevate the pub experience for our guests.
