Membership Coordinator
The Role
Support the day-to-day administration of the Club’s membership, working closely with the Director of Membership and wider team to deliver a seamless, welcoming experience for prospective and existing members.
Key Responsibilities
- Respond to membership enquiries by email, telephone and in person, providing a warm and professional service.
- Arrange and conduct Club tours, explain membership options and follow up with prospective members.
- Support membership applications, election meetings and onboarding, including account setup and welcome communications.
- Maintain accurate prospect and member records within the membership system.
- Assist with renewals, monthly payment runs and follow-up of failed or outstanding payments.
- Handle membership queries and account changes, liaising with internal teams where required.
- Build strong member relationships to support engagement, satisfaction and retention.
- Assist with membership communications and reporting on enquiries, tours and applications.
About You
You are organised, personable and proactive, with a strong administrative mindset and a commitment to delivering an exceptional member experience.
- Experience in membership administration, hospitality, customer service or a client-facing role.
- Strong organisational skills and excellent attention to detail.
- Clear, accurate written and verbal communication.
- Confidence welcoming prospective members and conducting tours.
- Ability to prioritise a busy workload and follow through promptly.
- Comfortable using CRM systems, Microsoft Office and digital platforms.
- A collaborative approach, initiative and discretion when handling member information.
