At a Glance
- Tasks: Lead a team to enhance client satisfaction and retention for credit unions.
- Company: Wellington IT, a leader in customer engagement solutions.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team focused on innovation and client success.
- Why this job: Shape strategies that make a real difference in client relationships.
- Qualifications: Experience in customer engagement and strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
Wellington IT is seeking a Head of Customer Engagement to lead a team of Business Development Managers, shaping strategy to enhance satisfaction, retention, and advocacy among our credit union clients. The role focuses on alignment across marketing, operations and PS, while ensuring regulatory and operational resilience requirements are met.
The role requires strategic oversight of relationships with financial institutions, driving proactive engagement and feedback loops.
Remote Head of Customer Engagement for Credit Unions employer: Wellington IT
Wellington IT in Belfast is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among its team members. With a strong focus on employee growth, the company provides extensive training opportunities and a generous benefits package, including a bonus scheme, extensive leave, and a market-leading pension, making it an attractive place for talented Software Engineers to thrive in their careers.
