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- Tasks: Lead a premium health and fitness club, ensuring exceptional member experiences and team performance.
- Company: Wellington College Health & Fitness Club, a top-tier leisure and wellbeing facility.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Join a diverse team committed to safeguarding and promoting the welfare of young people.
- Why this job: Make a real impact in a vibrant community-focused setting while developing your leadership skills.
- Qualifications: Experience in hospitality or leisure management with strong leadership and customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Health & Fitness Club leadership role delivering exceptional hospitality, member experience and team performance within a premium leisure environment. The Wellington College Health & Fitness Club is a premium leisure and wellbeing facility serving members, pupils, staff and visitors, with a strong focus on service excellence and community.
We are seeking a confident and experienced Club Experience Manager to lead the Front of House and Club Lounge operation, ensuring a consistently high-quality and welcoming experience across all hospitality spaces. This is a key leadership role with responsibility for standards, people, performance and atmosphere, combining operational oversight with a strong focus on customer experience.
You will take ownership of staffing, rotas and performance, supporting colleagues to deliver excellent service while maintaining clear expectations and consistency. Your presence on the floor will help set the tone, resolve issues calmly and ensure members and visitors feel valued at all times.
The role includes accountability for licensed operations, compliance and risk management, ensuring that health and safety, safeguarding and licensing requirements are met to a high standard. You will oversee day-to-day hospitality operations, maintaining presentation, cleanliness and service quality across busy and varied trading periods, including events and College activities.
You will also play an important role in the commercial performance of the Club Lounge and events programme. This includes managing stock, suppliers and budgets, monitoring performance and contributing to a varied programme of social events and member experiences that enhance engagement and support retention. Attention to detail, commercial awareness and pride in presentation are central to success in this role.
This position would suit a hospitality or leisure professional with strong leadership skills, a customer-focused mindset and experience of managing teams in a high-quality, member-led environment. You will be organised, resilient and comfortable balancing people leadership with operational and commercial responsibilities.
Wellington College Health & Fitness Club is committed to safeguarding and promoting the welfare of children and young people. Applicants must undergo child protection screening including checks with past employers and the Disclosure and Barring Service.
Diversity, Equity & Inclusion / Equal Opportunities. All candidates must apply via our online application form using the link below. A CV may be uploaded in support of the application, but the Wellington application form must be completed in full for your application to be considered.
Gestor de Inscripciones in Reading employer: WELLINGTON COLLEGE
Contact Detail:
WELLINGTON COLLEGE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gestor de Inscripciones in Reading
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with members and what events they host. This will help you tailor your answers and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or resolved a conflict. Be ready to share these during your interview to demonstrate your experience and how you can contribute to maintaining high standards at the club.
✨Tip Number 3
Showcase your customer service skills. Prepare to discuss how you've gone above and beyond for customers in the past. This role is all about creating a welcoming atmosphere, so let them know how you can enhance member experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Gestor de Inscripciones in Reading
Some tips for your application 🫡
Show Your Passion for Hospitality: When filling out your application, let your love for hospitality shine through! Share specific examples of how you've created memorable experiences for customers in the past. We want to see that you genuinely care about making every member feel valued.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that highlights your relevant experience without unnecessary fluff. Remember, less is often more!
Highlight Leadership Experience: Since this role is all about leading teams, make sure to showcase your leadership skills. Talk about times when you've successfully managed a team or resolved conflicts. We’re looking for someone who can inspire and motivate others!
Follow the Application Process: Don’t forget to apply through our website! Make sure you complete the Wellington application form in full, as it’s essential for us to consider your application. Upload your CV to support your application, but remember, the form is key!
How to prepare for a job interview at WELLINGTON COLLEGE
✨Know the Club Inside Out
Before your interview, make sure you research Wellington College Health & Fitness Club thoroughly. Understand their values, services, and community focus. This will help you demonstrate your genuine interest in the role and how you can contribute to their mission of delivering exceptional hospitality.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences that highlight your leadership abilities. Think about times when you successfully managed a team, resolved conflicts, or improved service quality. Be ready to discuss how you can apply these skills to enhance the member experience at the club.
✨Emphasise Customer Experience
Since this role is all about providing a top-notch member experience, be prepared to talk about your customer service philosophy. Share specific strategies you've used to ensure guests feel valued and how you would maintain high standards in a busy environment like the club.
✨Be Ready for Operational Questions
Expect questions related to operational oversight, compliance, and risk management. Brush up on relevant regulations and best practices in health and safety. Showing that you have a solid understanding of these areas will reassure the interviewers that you can handle the responsibilities of the role.