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- Tasks: Lead the Club Lounge service, ensuring a welcoming food and beverage experience.
- Company: Wellington Health & Fitness Club, a premium leisure and wellbeing facility.
- Benefits: Part-time hours, training opportunities, and a supportive community.
- Other info: Commitment to safeguarding and promoting welfare of children and young people.
- Why this job: Join a vibrant team and enhance member experiences in a dynamic environment.
- Qualifications: Experience in customer service within hospitality or leisure settings.
The predicted salary is between 12 - 15 £ per hour.
Lead the day-to-day Club Lounge service, delivering a welcoming, professional food and beverage experience within a vibrant members’ environment. Wellington Health & Fitness Club is a premium leisure and wellbeing facility serving members, pupils, staff and visitors across a busy and varied programme of activity. Situated on the edge of the Wellington College estate, the Health & Fitness Club provides a welcoming setting for members and staff.
We are seeking a Club Lounge Lead to support the smooth day-to-day operation of our licensed Club Lounge, ensuring consistently high standards of service, presentation and atmosphere. This is a hands‑on role suited to someone who enjoys working in a customer‑focused hospitality environment and takes pride in delivering a positive member experience.
The Role
As Club Lounge Lead, working part time for 25 hours per week, you will act as the senior person on duty during allocated shifts, supporting the effective running of the Lounge and ensuring service standards, safety and cleanliness are maintained at all times. You will provide a warm and professional welcome to members, guests and visitors, contributing to a relaxed and sociable environment that enhances the wider Health & Fitness Club experience. Working closely with colleagues, you will support opening and closing procedures, operate tills and handle cash in line with agreed processes, and assist with stock control and routine equipment checks. You will work confidently within established procedures, using sound judgement to address routine operational issues and elevate concerns appropriately when required. The role does not include line management or budget responsibility, but does require reliability, initiative and a strong sense of responsibility while on duty.
About You
You will have experience in a customer‑facing food and beverage, hospitality or leisure setting, with a clear understanding of good customer service and service standards. Calm, organised and adaptable, you will be able to manage priorities during busy service periods while maintaining a professional and welcoming approach. Strong communication skills, attention to detail and an awareness of food safety and safeguarding responsibilities are essential.
Working at Wellington
You will join a collaborative school community where your contribution is recognised and valued. Wellington offers training and development opportunities to support your growth, and you’ll work with colleagues who are dedicated to delivering high quality service across the College.
Safeguarding & Wellbeing
Wellington Health & Fitness Club is committed to safeguarding and promoting the welfare of children and young people. Applicants must undergo child protection screening including checks with past employers and the Disclosure and Barring Service. The role is exempt from the Rehabilitation of Offenders Act 1974. You must have the right to work in the UK.
Diversity, Equity & Inclusion
We welcome applications from all backgrounds and are committed to creating an inclusive and supportive working environment. We are proud to be an equal opportunities employer.
Club Lounge Lead in England employer: WELLINGTON COLLEGE
Contact Detail:
WELLINGTON COLLEGE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Club Lounge Lead in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Club Lounge Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up in person! If you can, visit the Wellington Health & Fitness Club and chat with staff or management. A friendly face can make a lasting impression, and it shows you're genuinely interested in being part of their team.
✨Tip Number 3
Prepare for the interview by brushing up on your customer service skills. Think of examples from your past experiences where you went above and beyond for customers. This will help you stand out as someone who truly understands the importance of a positive member experience.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Club Lounge Lead in England
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let us see your enthusiasm for the hospitality industry. Share experiences that highlight your love for delivering excellent customer service and creating a welcoming atmosphere.
Be Specific About Your Experience: We want to know what makes you the perfect fit for the Club Lounge Lead role. Detail your previous roles in food and beverage or leisure settings, and mention any specific skills or achievements that demonstrate your ability to manage busy service periods.
Highlight Your Team Spirit: Since this role involves working closely with colleagues, make sure to emphasise your teamwork skills. Share examples of how you've collaborated with others to enhance the customer experience or improve service standards.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at WELLINGTON COLLEGE
✨Know the Club Lounge Inside Out
Before your interview, make sure you understand what the Club Lounge is all about. Familiarise yourself with its atmosphere, the services offered, and the type of members who frequent it. This will help you demonstrate your enthusiasm and show that you're genuinely interested in creating a welcoming environment.
✨Showcase Your Customer Service Skills
Since this role is all about delivering a top-notch member experience, be ready to share specific examples from your past experiences in hospitality or customer service. Highlight situations where you went above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
✨Demonstrate Your Team Spirit
The Club Lounge Lead role involves working closely with colleagues, so it's important to convey your ability to collaborate effectively. Share stories that illustrate how you've worked as part of a team in previous roles, especially during busy periods, to show that you can maintain a positive atmosphere even under pressure.
✨Prepare for Operational Scenarios
Expect questions about how you'd handle routine operational issues or unexpected challenges. Think through potential scenarios related to service standards, safety, and cleanliness, and be ready to discuss how you'd approach these situations while maintaining professionalism and a welcoming attitude.