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- Tasks: Lead a dynamic reception team, ensuring top-notch patient service and smooth operations.
- Company: Join a friendly GP training practice with a supportive and organised team.
- Benefits: Flexible hours, professional development, and a collaborative work environment.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in a busy reception area and strong multitasking abilities.
- Other info: Opportunity for growth and contribution in regular team meetings.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an enthusiastic, experienced reception manager to join our friendly, forward-thinking practice team, to work 24 to 30 hours a week and provide a high-quality service to our 11,300 patients. You will be required to work at both Welling and Avery Hill. We are a GP training Practice (Bexley & Sidcup VTS).
Main duties of the job:
- Oversee the day-to-day operations of the reception team, ensuring smooth workflows, excellent patient service, and high team morale.
- Be the primary point of contact for patient inquiries, ensuring all patients are greeted and assisted with professionalism and care.
- Expertly manage the appointment system, ensuring efficient patient flow and timely service.
- Lead, train, and support the reception staff, fostering a culture of continuous improvement and teamwork.
- Utilise our main clinical systems EMIS, DOCMAN and ACCURX, ensuring data accuracy and efficient processing of patient information.
- Maintain high standards of patient service, managing feedback, and continuously improving procedures.
About us:
We are a friendly, hardworking, organised team who would welcome you to join us. Clinical team: 3 Partners, 4 Pharmacists and four Care Co-Ordinators. We currently have two GP trainees. Supported with allied health professionals including practice nurses and a Medical Assistant. Supportive staff & clinical team with opportunities to contribute in regular staff meetings.
Job responsibilities:
- Opening up/locking up of Practice premises and maintaining security in accordance with Practice protocols.
- Maintaining and monitoring the Practice appointments system.
- Making patients aware of the appointment booking procedure.
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
- Processing and distributing incoming (and outgoing) mail.
- Taking messages and passing on information accurately.
- Filing and retrieving paperwork.
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Re-stock consulting rooms as required.
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
- Processing and recording information in accordance with Practice procedures following Data Protection.
- Providing clerical assistance including word/data processing, filing and photocopying.
Person Specification:
To have experience working in a busy reception area.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Very Experienced Reception Manager employer: Welling Medical Practice
Contact Detail:
Welling Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Very Experienced Reception Manager
✨Tip Number 1
Get to know the practice! Research their values, services, and team dynamics. This will help you tailor your approach during interviews and show that you're genuinely interested in joining their friendly team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to leadership, patient care, and IT skills. Role-play with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the practice and might even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to high-quality patient care.
We think you need these skills to ace Very Experienced Reception Manager
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for patient care and team leadership shine through in your application. We want to see that you're not just looking for a job, but that you're excited about joining our friendly practice team!
Tailor Your Experience: Make sure to highlight your previous experience in managing a reception team. We’re keen to see how your skills align with our needs, so don’t hold back on showcasing your multitasking abilities and excellent telephone manner.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and relevant experiences are easy to spot!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team!
How to prepare for a job interview at Welling Medical Practice
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of a reception manager. Brush up on your knowledge of appointment systems like EMIS and DOCMAN, as well as any relevant patient care protocols. This will show that you’re not just enthusiastic but also well-prepared.
✨Showcase Your Leadership Skills
Be ready to discuss your previous experience in leading a team. Think of specific examples where you’ve improved workflows or boosted team morale. This is your chance to demonstrate how you can foster a positive environment for both staff and patients.
✨Practice Your Patient Interaction
Since you'll be the first point of contact for patients, practice your telephone manner and face-to-face communication skills. Role-play common scenarios with a friend to ensure you come across as professional and caring during the interview.
✨Ask Insightful Questions
Prepare some thoughtful questions about the practice and its team dynamics. Inquire about their approach to staff development or how they handle patient feedback. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
