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- Tasks: Lead a dynamic reception team, ensuring top-notch patient service and smooth operations.
- Company: Join a friendly GP training practice with a supportive and organised team.
- Benefits: Flexible hours, professional development, and a collaborative work environment.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in a busy reception area and strong multitasking abilities.
- Other info: Opportunity to contribute in regular staff meetings and grow within the practice.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an enthusiastic, experienced reception manager to join our friendly, forward-thinking practice team, to work 24 to 30 hours a week and provide a high-quality service to our 11,300 patients. You will be required to work at both Welling and Avery Hill. We are a GP training Practice (Bexley & Sidcup VTS).
Main duties of the job:
- Oversee the day-to-day operations of the reception team, ensuring smooth workflows, excellent patient service, and high team morale.
- Be the primary point of contact for patient inquiries, ensuring all patients are greeted and assisted with professionalism and care.
- Expertly manage the appointment system, ensuring efficient patient flow and timely service.
- Lead, train, and support the reception staff, fostering a culture of continuous improvement and teamwork.
- Utilise our main clinical systems EMIS, DOCMAN and ACCURX, ensuring data accuracy and efficient processing of patient information.
- Maintain high standards of patient service, managing feedback, and continuously improving procedures.
About us:
We are a friendly, hardworking, organised team who would welcome you to join us. Clinical team: 3 Partners, 4 Pharmacists and four Care Co-Ordinators. We currently have two GP trainees. Supported with allied health professionals including practice nurses and a Medical Assistant. Supportive staff & clinical team with opportunities to contribute in regular staff meetings.
Job responsibilities:
- Opening up/locking up of Practice premises and maintaining security in accordance with Practice protocols.
- Maintaining and monitoring the Practice appointments system.
- Making patients aware of the appointment booking procedure.
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
- Processing and distributing incoming (and outgoing) mail.
- Taking messages and passing on information accurately.
- Filing and retrieving paperwork.
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Re-stock consulting rooms as required.
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
- Processing and recording information in accordance with Practice procedures following Data Protection.
- Providing clerical assistance including word/data processing, filing and photocopying.
Person Specification:
To have experience working in a busy reception area. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Very Experienced Reception Manager in London employer: Welling Medical Practice
Contact Detail:
Welling Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Very Experienced Reception Manager in London
✨Tip Number 1
Get to know the practice! Research their values, services, and team dynamics. This will help you tailor your approach during interviews and show that you're genuinely interested in joining their friendly team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to leadership, patient care, and IT systems like EMIS and Docman. Role-play with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your multitasking skills! During the interview, share specific examples of how you've successfully managed busy reception areas and maintained high patient service standards. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. This not only shows your enthusiasm but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Very Experienced Reception Manager in London
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for patient care and team collaboration shine through in your application. We want to see that you're excited about joining our friendly practice and making a difference for our patients.
Highlight Relevant Experience: Make sure to showcase your previous experience in managing a reception team. We’re looking for someone who can multitask and lead effectively, so share specific examples of how you've done this in the past.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and qualities mentioned in the job description. We love seeing how you align with our values and the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Welling Medical Practice
✨Know the Practice Inside Out
Before your interview, take some time to research the practice thoroughly. Familiarise yourself with their values, patient demographics, and any recent news or achievements. This will not only show your enthusiasm but also help you tailor your answers to align with their goals.
✨Showcase Your Leadership Skills
As a reception manager, you'll need to demonstrate your ability to lead and manage a team effectively. Prepare specific examples from your past experiences where you've successfully overseen a team, resolved conflicts, or improved workflows. This will highlight your capability to maintain high team morale and patient service.
✨Practice Your Multitasking Techniques
Given the fast-paced environment of a busy reception area, it's crucial to showcase your multitasking abilities. Think of scenarios where you've juggled multiple tasks efficiently, such as managing appointments while addressing patient inquiries. Practising these examples will help you articulate your skills during the interview.
✨Familiarise Yourself with IT Systems
Since the practice uses EMIS, DOCMAN, and ACCURX, it’s beneficial to brush up on these systems if you're not already familiar. Even if you haven't used them before, showing a willingness to learn and adapt can impress the interviewers. Mention any similar systems you've worked with to demonstrate your tech-savviness.
