Global Travel Officer

Wellcome is a global charitable foundation. We improve health for everyone by funding science, leading policy and advocacy campaigns, and building partnerships. We plan to spend £16bn over the next ten years, funding new discoveries in life, health and wellbeing and taking on three global health challenges: mental health, infectious disease and climate and health.

We are looking for a Global Travel Officer to join our team for a fixed term contract (end date: March 2027). The Global Travel team contributes to Wellcome’s mission by enabling those who travel on our behalf to meet and connect to achieve our organisation’s objectives. They use several external systems as well as work together with staff groups and networks, to ensure a travellers’ health, safety and security. This team is also the caretaker of Wellcome’s offsetting partnership with The Woodland Trust to help mitigate emissions created by our business travel.

You’ll be working very closely with the Global Travel Manager to provide user friendly, efficient, and effective travel services to those who organise travel and/or travel on behalf of Wellcome (staff and externals).

As a Global Travel Officer, you will:

• Collaborate with travellers and internal organisers to provide travel information and services, ensuring duty of care and safe travel.
• Encourage self-service for simple travel itineraries among colleagues while supporting safe and responsible travel practices.
• Maintain professional relationships with travel suppliers for consistent quality service delivery.
• Manage travel bookings, including complex itineraries, visas, passports, and rail tickets, through the GDS and other suppliers.
• Accurately capture booking data, service metrics, and management information, aiding the Global Travel Manager with administrative tasks as needed.
• Handle financial processes, including invoice payments, and ensure compliance with Wellcome policies, while assisting with ad-hoc projects and other duties when required.

Strong communication, analytical skills and attention to detail are essential, along with the ability to build trusted relationships and work collaboratively. Furthermore, your organisational skills enable efficient multitasking and handling of fast-paced environments, ensuring swift completion of tasks. If you’re organised, adaptable and keen to make a positive impact on world-class research, we’d love to hear from you.

To apply for this role please submit an updated CV and answer 2 application questions to demonstrate that you meet the minimum requirements for the role.

Minimum Criteria:

• Knowledge and experience in the travel industry gained through a comparable role at another organisation.
• Proficiency in using GDS for travel bookings and adeptness in managing customer enquiries via phone, email and online.
• Skilled in handling and processing vendor/supplier invoices, alongside purchase orders.
• Familiarity with accounting software & procurement software such as Oracle, SAP, Sales Force and tools such as Sharepoint, MS Teams, MF Office.

We understand that our colleagues have commitments and personal interests outside of work and we strive to build a flexible working environment, in which people can perform at their best. We are currently working 3 days per week (Tuesday, Wednesday and Thursday) from our Euston Road offices (as part of our hybrid Ways of Working) with the remaining 2 days working either remotely or in the office.

Diversity and Inclusion is at the heart of everything we do. We are committed to cultivating a fair and inclusive environment, where everyone can be themselves and thrive. We are happy to discuss flexible working options for all roles. We work to ensure that our recruitment processes are as inclusive as possible to everyone. This includes making adjustments for people who have a disability or long-term condition.

We support researchers, we take on big health challenges, we campaign for better science, and we help everyone get involved with science and health research. Wellcome isn't just a supporter of great ideas, it's a great place to work. We offer excellent benefits and help our employees to develop in an open, respectful culture where differences are valued.