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- Tasks: Help people navigate funding processes and provide expert advice on grants systems.
- Company: Join the Wellcome Trust, a global leader in health funding and advocacy.
- Benefits: Enjoy a competitive salary, flexible hybrid working, and a commitment to diversity.
- Why this job: Make a real difference in health by supporting innovative research funding.
- Qualifications: Experience in customer support and strong digital skills are essential.
- Other info: Be part of a collaborative team focused on continuous improvement and inclusivity.
The predicted salary is between 40000 - 49000 £ per year.
Salary: £44,300
Closing date: Sunday, 29 March 2026
Contract type: Permanent
Interview dates: 1st stage (16, 17, 20 and 21 April) online/Remote
The Wellcome Trust is a global charitable foundation. We improve health for everyone by funding science, leading policy and advocacy campaigns, and building partnerships. We plan to spend £16bn over the next ten years, funding new discoveries in life, health, and wellbeing, and taking on three global health challenges: mental health, infectious disease and climate and health.
We are looking for a Funding Information Adviser to join our team. You will be working in the Research funding team within Discovery reporting to the Funding Information Manager. The Funding Information team plays a vital role in ensuring that everyone engaging with Wellcome’s funding processes receives clear, accurate and timely guidance. They work with colleagues and applicants by providing expert advice on grants systems, funding schemes, policies and processes, and by responding to a wide range of internal and external queries.
What will I be doing?
- Ensuring colleagues and applicants have access to clear, high quality grant information, offering guidance on application processes and funding schemes.
- Developing and maintaining expert knowledge of our grants systems, business processes and funding schemes.
- Providing clear, accurate advice on grants systems, policies and processes, and responding to queries in line with agreed service standards.
- Logging queries consistently, using this information to identify issues, inform improvements and contribute to effective problem-solving.
- Designing, delivering and maintaining high-quality training – including classroom, virtual and e-learning modules.
- Contributing to the continuous improvement of our grants systems by helping to diagnose issues, test and implement changes.
- Playing an active role in projects, promoting an inclusive culture, exercising good cost control, managing risks, and working flexibly when needed.
Is this job for me?
If you enjoy helping people, feel confident explaining complex information in a clear and reassuring way, and have experience in a Helpdesk, systems support or other customer focused role, this position could be a great fit for you. You’ll thrive here if you’re organised, calm under pressure, comfortable presenting to colleagues at all levels, and motivated to find practical solutions. It’s also an excellent match if you have strong digital skills, are proactive in your learning, and value working collaboratively in an inclusive environment.
Minimum Criteria:
- Experience working on a Helpdesk, systems support or other customer related function.
- High level computer literacy including knowledge of database management.
- Experience in training design and/or delivery to help colleagues and users understand and use our systems.
Our Hybrid Way of Working
We understand that our colleagues have commitments and personal interests outside of work and we strive to build a flexible working environment, in which people can perform at their best. At Wellcome we have a hybrid way of working which is 3 days in our Euston Road offices (Tuesday, Wednesday and Thursday) with the remaining 2 days working either remotely or in the office.
Diversity and Inclusion is at the heart of everything we do. We are committed to cultivating a fair and inclusive environment, where everyone can be themselves and thrive. We are happy to discuss flexible working options for all roles.
Funding Information Adviser employer: WELLCOME TRUST
Contact Detail:
WELLCOME TRUST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funding Information Adviser
✨Tip Number 1
Get to know the Wellcome Trust inside out! Familiarise yourself with their funding schemes and recent projects. This will help you tailor your responses during interviews and show that you're genuinely interested in their mission.
✨Tip Number 2
Practice your communication skills! As a Funding Information Adviser, you'll need to explain complex information clearly. Try role-playing with a friend or family member to get comfortable presenting your ideas.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the team and the work culture. They might even share tips that could give you an edge in your application.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Wellcome Trust team.
We think you need these skills to ace Funding Information Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Funding Information Adviser role. Highlight relevant experience, especially in Helpdesk or systems support, and showcase your digital skills. We want to see how your background aligns with our mission!
Answer Application Questions Thoughtfully: When tackling those application questions, be specific! Use examples that demonstrate your experience and contributions. We’re looking for clear evidence that you meet the minimum criteria, so don’t hold back on showcasing your achievements.
Showcase Your Training Experience: Since training design and delivery is key for this role, make sure to highlight any relevant experience you have. Whether it’s classroom or e-learning, we want to know how you’ve helped others understand complex information.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you can find more info about the role and our awesome benefits while you’re there!
How to prepare for a job interview at WELLCOME TRUST
✨Know Your Stuff
Make sure you have a solid understanding of Wellcome's funding processes and the specific grants systems they use. Brush up on their funding schemes and be ready to discuss how your experience aligns with their mission to improve health through science.
✨Showcase Your Customer Service Skills
Since this role involves providing clear advice and support, prepare examples from your past experiences where you've successfully helped others navigate complex information. Highlight your ability to remain calm under pressure and how you’ve contributed to problem-solving in a team.
✨Prepare for Training Scenarios
As training is a key part of the job, think about how you would design and deliver a training session. Be ready to discuss any previous training experiences you have, including what worked well and how you engaged your audience.
✨Emphasise Collaboration and Inclusivity
Wellcome values an inclusive culture, so be prepared to talk about how you’ve worked collaboratively in diverse teams. Share specific examples that demonstrate your commitment to fostering an inclusive environment and how you’ve adapted to different working styles.