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- Tasks: Lead the delivery of top-notch facilities services in a dynamic scientific environment.
- Company: Join the Wellcome Genome Campus, a hub for groundbreaking research and innovation.
- Benefits: Enjoy competitive pay, career growth, and a vibrant campus community.
- Why this job: Make a real difference in a world-class research facility while developing your skills.
- Qualifications: Experience in managing facilities services and strong organisational skills required.
- Other info: Be part of an exciting expansion project with endless opportunities for impact.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Wellcome Genome Campus Ltd (WGCL) is seeking to appoint a Soft FM Manager to support the delivery of high‑quality facilities services across one of the world's most significant scientific research campuses. The Wellcome Genome Campus is an internationally recognised centre of excellence for genomics and biodata science, home to the Wellcome Sanger Institute and the European Bioinformatics Institute (EBI). More than 2,500 people work across the existing one‑million‑square‑foot estate, which includes laboratories, research facilities, offices, hospitality venues, residential accommodation, a conference centre, gym, nursery and extensive landscaped grounds. A major expansion programme — approved in 2021 — is underway, which will see the Campus grow from 125 acres to 440 acres and deliver 1.6 million sq ft of new research and technology space, homes for campus colleagues, hotel and leisure facilities, F&B venues, education amenities and significant new infrastructure.
WGCL is the newly established organisation leading both the existing Campus and this ambitious expansion, with enabling works already underway and the first new buildings due on site in 2026. Reporting to the Head of Soft FM and Campus Experience, the Soft FM Manager will play a critical role in ensuring the effective delivery of Soft FM services across this complex, mixed‑use scientific estate. Acting as the client‑side lead for Soft FM contract delivery, the role will oversee day‑to‑day operational performance delivered through outsourced partners, ensuring all services meet contractual obligations, regulatory requirements and WGCL’s high standards.
The remit spans the full range of Soft FM services, including security, cleaning, catering, waste management, landscaping, the campus bus service and the on‑site nursery. The role will involve producing data‑driven reporting and insights, supporting service‑charge reviews, contributing to strategic planning, and promoting service improvements, innovations and efficiencies across all soft‑services activity.
We are seeking a Soft FM professional with experience operating across large, complex or multi‑site estates, with a strong track record of managing outsourced service partners and delivering improvements in service quality, performance and customer experience. Candidates should have experience working with KPIs, SLAs, budgets and compliance frameworks, alongside the ability to manage diverse stakeholder relationships and navigate a fast‑paced and evolving environment. A proactive, solutions‑focused and customer‑centred approach is essential, supported by strong organisational capability, attention to detail and analytical skills.
Soft FM Manager employer: Wellcome Genome Campus
Contact Detail:
Wellcome Genome Campus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Soft FM Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it counts.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application directly, and it gives you a better chance to stand out. Plus, keep an eye on our careers page for new opportunities as we expand!
We think you need these skills to ace Soft FM Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Soft FM Manager role. Highlight your experience with managing outsourced service partners and any relevant KPIs or SLAs you've worked with. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your proactive, solutions-focused approach can benefit us at WGCL. Keep it engaging and personal!
Showcase Your Analytical Skills: Since the role involves producing data-driven reports, make sure to mention any experience you have with analytics or reporting in your application. We love seeing candidates who can back up their claims with solid data!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Wellcome Genome Campus
✨Know Your Soft FM Services
Make sure you understand the full range of Soft FM services that the role covers. Familiarise yourself with areas like security, cleaning, catering, and waste management. This knowledge will help you demonstrate your expertise and show how you can contribute to maintaining high standards.
✨Showcase Your Experience with KPIs and SLAs
Be prepared to discuss your experience managing KPIs and SLAs in previous roles. Think of specific examples where you've successfully improved service quality or performance. This will highlight your ability to meet contractual obligations and regulatory requirements.
✨Demonstrate Your Stakeholder Management Skills
The role involves managing diverse stakeholder relationships, so be ready to share examples of how you've navigated complex environments. Talk about how you’ve built rapport and communicated effectively with different teams or partners to achieve common goals.
✨Bring Data-Driven Insights
Since the role requires producing data-driven reporting, think about how you've used data to support service improvements in the past. Prepare to discuss any analytical skills you possess and how they can benefit the organisation's strategic planning and service enhancements.