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- Tasks: Lead Soft FM services and enhance Campus experience across a vibrant scientific research estate.
- Company: Join the Wellcome Genome Campus, a global leader in genomics and biodata science.
- Benefits: Be part of a transformative expansion with excellent career growth opportunities.
- Why this job: Shape the future of a world-class life sciences destination and make a real impact.
- Qualifications: Experience in senior Soft FM leadership and strong contract management skills required.
- Other info: Dynamic environment with a focus on innovation and community engagement.
The predicted salary is between 72000 - 108000 ÂŁ per year.
Wellcome Genome Campus Ltd (WGCL) is seeking to appoint a Head of Soft FM and Campus Experience to play a central leadership role in the operation, transformation and development of one of the world’s most renowned scientific research campuses. The Wellcome Genome Campus is an internationally recognised centre of excellence for genomics and biodata science, home to the Wellcome Sanger Institute and the European Bioinformatics Institute (EBI). Over 2,500 people work across the existing one‑million‑square‑foot estate, which includes laboratories, research facilities, offices, conference and hospitality venues, a hotel, gym, nursery, residential accommodation, and extensive landscaped grounds across a beautiful 135‑acre environment.
The Campus is entering a major new phase. A significant expansion programme—planning approved in 2021—will see the estate grow from 125 acres to 440 acres, delivering 1.6 million sq ft of new research and tech space for genomics and bioinformatics activities, alongside hotel accommodation, housing for Campus colleagues, retail, food and drink, leisure, health, and education amenities, and new infrastructure. This expansion is underway now, with enabling and highways works progressing and the first new buildings due on site in 2025.
WGCL is the newly formed organisation leading both the Campus and its long‑term transformation. This is an exceptional moment for an experienced Soft FM leader to join during a period of strategic growth, change and opportunity. Reporting to the WGCL Estates Director, the Head of Soft FM and Campus Experience is a newly created role to lead all Soft FM services and the delivery of Campus experience across a complex, high‑profile, mixed‑use estate.
The position will be responsible for the full suite of Soft FM activity—including catering, cleaning, waste, nursery, gym, security, landscaping, transport and related services—delivered through outsourced partners. Your remit will include operational leadership, performance management, compliance, continuous improvement, innovation and the uplift of customer and occupier experience.
In addition, you will oversee the Campus Experience and Events function, delivering a vibrant programme of events, hospitality, activation and community engagement that enhances daily life for staff, occupiers, residents and visitors. You will also play a key role in supporting the commercialisation and activation of both the existing estate and the Campus expansion, contributing to the development of a world‑class life sciences destination.
We are seeking a customer-focused individual with substantial experience in senior Soft FM leadership across complex, multi‑use estates, with a proven track record of delivering strategic FM change and driving operational excellence. The successful candidate will bring strong contract‑management capability, ensuring value for money, compliance, performance uplift and continuous improvement across multiple outsourced service lines. Excellent interpersonal and communication skills are essential, with the ability to influence stakeholders at all levels and to operate effectively within a dynamic, evolving environment.
To learn more, please view the candidate brochure here. To arrange a confidential conversation, please contact our advisor Daniah Williams (daniah.williams@mrgglobal.com). Applications should consist of a CV and a covering letter and be sent to: daniah.williams@mrgglobal.com
Head of Soft FM and Campus Experience employer: Wellcome Genome Campus
Contact Detail:
Wellcome Genome Campus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Soft FM and Campus Experience
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how your experience aligns with their goals. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect fit for the Head of Soft FM and Campus Experience role. Keep it concise and engaging to leave a lasting impression.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Wellcome Genome Campus team during this exciting phase of growth.
We think you need these skills to ace Head of Soft FM and Campus Experience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Soft FM and Campus Experience role. Highlight your relevant experience in Soft FM leadership and any achievements that showcase your ability to drive operational excellence.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share your passion for enhancing campus experiences and how your background aligns with our vision for the Wellcome Genome Campus.
Showcase Your Leadership Skills: We want to see your leadership style! Use specific examples from your past roles to demonstrate how you've successfully managed teams and improved service delivery in complex environments.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at WGCL.
How to prepare for a job interview at Wellcome Genome Campus
✨Know Your Soft FM Inside Out
Make sure you brush up on your knowledge of Soft FM services. Understand the nuances of catering, cleaning, security, and all the other areas you'll be overseeing. Being able to discuss specific examples of how you've improved these services in the past will show that you're not just familiar with the terms, but that you can lead effectively.
✨Showcase Your Leadership Style
As a Head of Soft FM, your leadership style is crucial. Prepare to discuss how you've led teams through change and transformation. Think about specific instances where your leadership made a difference, especially in complex environments. This will help demonstrate your capability to manage the diverse needs of the Wellcome Genome Campus.
✨Engage with the Campus Experience
Since this role involves enhancing the Campus experience, come prepared with ideas on how to create a vibrant community. Think about events or initiatives that could engage staff and visitors alike. Showing that you have a vision for the Campus will set you apart from other candidates.
✨Prepare for Stakeholder Interaction
You'll need to influence various stakeholders, so practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully managed relationships with different parties in previous roles. This will highlight your interpersonal skills and ability to navigate a dynamic environment.