Overview
Here at Wellcom, we’re closing the gap between creative and production. We’re a creative production agency that specialises in creating high-performing content across all channels both locally and globally. Relationships are at the heart of our work.
As people, we are collaborators and your role will be pivotal in collaborating with the different teams across the business to provide IT support and expertise. We feel having a 'flat' structure enhances collaboration, gives a more relaxed and direct channel of communication and reduces barriers to getting things done.
This is a full time role for a skilled and proactive professional to join our team as an IT Support Specialist. This role will be responsible for overseeing IT infrastructure, managing system administration, providing technical support, and ensuring IT security compliance within a medium-sized business. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work independently and collaboratively within the team.
We’re looking for someone to provide hands-on IT support and who also enjoys being in the office and contributing to the culture. Therefore the role is based in our head office in Clerkenwell 4 days a week (Monday - Thursday), with some need to visit our different client sites. From time to time you may be required to be in the office on a Friday. You will report to the IT & Security Director and will work closely with our department heads and off-site team leads.
If you are a motivated and skilled IT professional looking for a challenging yet rewarding role, we encourage you to apply and become a valuable part of our team!
Key Responsibilities System Administration & Infrastructure Management:
- Proactively manage the deployment, planning, and maintenance of software and hardware.
- Desktop and server management: Maintain JAMF and Windows AD, monitor, and conduct routine maintenance of on-premises physical and virtual environments, as well as cloud services.
- Network management: Configure and troubleshoot switches, firewalls, VPNs, DNS, TCP/IP, and DHCP.
- Administer and manage Google Workspace, ensuring seamless integration and performance.
- Maintain and support general office infrastructure, including CCTV, access control, AV systems, conference rooms, and printers.
- Develop and maintain basic scripts (Bash, Python, PowerShell) for process automation and system management.
- Maintain thorough documentation of IT systems, policies, and procedures.
Technical Support & Service Desk Management:
- Oversee the IT service desk, providing 1st/2nd line support in all technical areas, triaging, and escalating issues when necessary.
- Provide on-site assistance to end users and manage core infrastructure, including data center support.
- Ensure a seamless user experience by troubleshooting hardware and software issues efficiently.
- Provide training and guidance to users on IT best practices and security awareness.
User Management:
- Manage user accounts, groups, and access rights across multiple platforms, including Okta, Active Directory, Google Workspace, and Adobe.
- Conduct user onboarding, induction training, and ensure secure and efficient offboarding processes.
- Implement role-based access control policies to enhance security.
Vendor, Hardware & Software Management:
- Coordinate and manage external vendors for IT services and support.
- Oversee software licensing, renewals, and compliance management.
- Manage hardware procurement, deployment, renewal, and repair processes, including servers, networking equipment, and end-user devices.
- Supervise hardware decommissioning and recycling, ensuring proper e-waste disposal with certification.
- Maintain an accurate IT asset inventory and conduct regular audits.
- Assist in evaluating and upgrading IT hardware specifications to meet business needs, including workstations for CGI/motion projects.
- Support IT budgeting, cost allocation, and expenditure review.
IT Security & Compliance:
- Contribute to building and maintaining IT security processes in line with ISO 27001 standards.
- Assist in gathering evidence for IT audits, ensuring compliance with security frameworks.
- Monitor and analyse antivirus and endpoint detection reports (SentinelOne, JAMF Protect) and take necessary remediation actions.
- Support vulnerability management efforts (OpenVAS / Greenbone), including internal/external penetration testing and security scanning.
- Implement security measures to protect company data and IT assets from cyber threats.
Required Skills & Competencies
- Strong experience in IT support or system administration roles.
- Proficiency in networking protocols, operating systems (Windows, macOS, Linux), and hardware components.
- Hands-on experience with identity management solutions (Okta, Active Directory, AWS IAM, Google IAM).
- Knowledge of IT security best practices and compliance frameworks (ISO 27001, NIST, etc.).
- Experience in service desk environments (Freshservice preferred).
- Familiarity with cloud platforms (AWS, Google Cloud) and virtualisation technologies (VMWare, AWS EC2).
- Proficiency in productivity and collaboration tools (Google Workspace, Microsoft 365, Adobe).
- Understanding of enterprise storage solutions (Dell, Quantum, Synology, Tape, RAID).
- Strong troubleshooting and problem-solving skills with a proactive approach.
- Ability to work independently and as part of a team in a fast-paced environment.
- Excellent communication and interpersonal skills to support users effectively.
- Meticulous attention to detail and a methodical approach to documentation and system management.
- Willingness to continuously learn and adapt to emerging IT trends and technologies.
Preferred Qualifications & Certifications
- Certifications such as JAMF, CompTIA A+, Network+, Google Workspace, AWS, or equivalent are a plus.
- Prior experience working in a mid-sized business environment or a creative/CGI-heavy industry is desirable.
- Knowledge of CGI/3D software (C4D, Maya, V-Ray, Adobe After Effects) is beneficial but not required.
Why Join Us?
- Opportunity to work in a dynamic and innovative environment.
- Exposure to cutting-edge technology and diverse IT projects.
- Professional development and certification support.
- Competitive salary and benefits package.
- Collaborative and supportive team culture.
