TNBI Health Check Assistant

An exciting opportunity has arisen for an experienced and compassionate TNBI Health Check Assistant (TNBI HCA) to join our innovative and multidisciplinary clinical team. Working as a part of the TNBI team and alongside GPs, Advanced Clinical Practitioners, Pharmacists, Practice Nurses, Associate Practitioners, and fellow HCAs, you will play a key role in delivering high-quality, patient-centred primary care services across our three practice sites. We are a busy and forward-thinking practice serving a patient population of approximately 24,500 patients. We are committed to providing accessible, inclusive healthcare and are seeking an enthusiastic individual who shares our values and dedication to improving health outcomes for all members of our community.

Main duties of the job

• Conducting TNBI (Transgender, Non-Binary and Intersex) Health Reviews, Annual Health Checks and Initial Health Check appointments.
• Assisting the TNBI service team with associated administration, including but not limited to patient recalls, triaging of tasks and emails, producing GP letters and filling out referrals.
• Ensuring patient care within WellBN and NHS guidelines and protocol.
• Support the clinical team with the management of long-term conditions.
• Act as a chaperone if and when required.
• Taking samples within your skillset.
• Administering vaccines and injections within your skill set.
• Ensuring that clinical rooms are well stocked and clinical team have the equipment they need.
• Maintain a level of infection control in line with WellBN policy.
• Keep own training and development up to date.
• Ensure clinical waste management is undertaken within WellBN and NHS policies.
• Carry out regular fridge checks.
• Deliver opportunistic health promotion when appropriate.
• Continually assess and evaluate systems, recommending changes and improvements to the management team as appropriate.

About us

We will enable you to contribute to delivering outstanding customer service and exceptional patient care:

• Provide you with a safe and supportive environment within which to do your best in achieving the objectives we have agreed for WellBN.
• Encourage you to work collaboratively with your colleagues and the complementary therapists in order to achieve our shared objectives.
• Inspire you to make a decision and do the right thing, accepting that making mistakes is normal and in fact guarantees progress through learning.
• Release your potential through ongoing training and appraisal.

Job responsibilities

The TNBI Health Check Assistant will support the delivery of high-quality, person-centred care to Transgender, Non-Binary and Intersex (TNBI) patients, as well as contribute to the provision of annual and initial health checks within the practice. The post holder will work closely with the multidisciplinary team to provide clinical and administrative support, ensuring patients receive safe, effective and compassionate care in line with WellBN and NHS policies, procedures and standards.

Key Responsibilities

• Clinical Duties
• Conduct TNBI Health Reviews, Annual Health Checks and Initial Health Check appointments.
• Undertake venepuncture and other clinical procedures within own scope of practice and competency.
• Administer vaccinations and injections within training and competency levels.
• Take clinical observations including height, weight, blood pressure and pulse.
• Assist with the monitoring and management of patients with long-term conditions.
• Collect clinical samples within own skill set.
• Act as a chaperone when required.
• Deliver opportunistic health promotion and preventative healthcare advice to patients.
• Administrative Duties
• Support the TNBI team with patient recalls, appointment preparation and follow-up activities.
• Triage incoming tasks and emails as appropriate.
• Produce GP correspondence and referral documentation.
• Maintain accurate and contemporaneous clinical records using practice systems.
• Support effective communication between patients and the wider clinical team.
• Practice Support Duties
• Ensure clinical rooms are appropriately stocked and prepared.
• Maintain infection prevention and control standards in accordance with practice and NHS policies.
• Manage clinical waste in line with organisational procedures.
• Carry out routine vaccine and medication fridge temperature checks.
• Contribute to service development by identifying and recommending improvements to systems and processes.
• Participate in mandatory training, supervision and continuing professional development activities.

Person Specification

• 6 months relevant experience working in a primary care environment in the last 2 years.
• Experience of working with the general public.
• Experience working with Transgender, Non-Binary and Intersex patients or comparable lived experience.
• Experience of working in a healthcare setting.
• Health care qualification or equivalent level.
• Ear syringing certification.
• Excellent communication skills (written and oral).
• Clear, polite telephone manner.
• Competent in the use of patient record management systems: EMIS / SystmOne.
• Effective time management (Planning & Organising).
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Ability to follow clinical policy and procedure.
• Competent in the use of Office and Outlook.
• Competent in Document Management systems: Docman.
• Competent in other portals: Open Exeter, Coordinate my Care.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.