This is a unique opportunity to join WellBNs Senior Leadership Team at an important point in our journey. We are looking for an experienced, values‑led leader to help reshape our organisation, strengthen our culture, and build a sustainable future for our patients, people and communities.
WellBN has a proud history of providing inclusive primary care across Brighton & Hove. We have also faced significant challenges in recent years, and we believe in being open about that. We are committed to learning from the past, building trust and creating an organisation where our people can thrive.
Working closely with the GP Partners, and fellow Directors you will provide strategic and operational leadership to drive improvement, strengthen governance, develop high‑performing teams and deliver safe, effective and sustainable services.
We’re looking for someone with senior operational leadership experience, a track record of leading change, and the ability to balance strategic thinking with delivery. You’ll be a collaborative, visible leader who builds strong relationships, inspires confidence and brings resilience, curiosity and credibility.
This is an opportunity to make a lasting impact, helping to shape WellBNs future, influence local healthcare and create a positive culture where colleagues and communities can flourish.
If you’re motivated by purpose and excited by the opportunity to lead meaningful change, we’d love to hear from you.
Main duties of the job
The Director of Operations & Strategy is the executive lead for all non‑clinical aspects of the organisation, providing strategic and operational leadership to ensure the practice is financially sustainable, operationally effective, regulatory compliant and positioned to meet the changing needs of patients and the NHS.
Key Responsibilities
- Provide strategic and operational leadership to deliver the practice’s vision, advising Partners on performance, opportunities and risk.
- Lead organisational change, service improvement and business development, building strong relationships with the PCN, ICB, NHS England and other stakeholders.
- Oversee non‑clinical operations, ensuring efficient, high‑quality services across all sites.
- Provide strategic oversight of financial performance, budgets and income optimisation.
- Lead corporate governance, regulatory compliance, risk management and CQC readiness.
- Foster a positive, high‑performing culture through effective workforce planning, organisational development and inspirational leadership.
- Represent the practice externally, developing collaborative partnerships that support innovation, sustainability and long‑term organisational success.
About us
We are a multi‑site GP practice committed to delivering outstanding patient care across our communities. We combine clinical excellence with strong operational leadership to provide safe, sustainable and innovative primary care services. As our organisation continues to evolve, we are seeking an experienced Director of Operations & Strategy to provide executive leadership across all non‑clinical functions, ensuring the practice is well‑positioned to meet future challenges and opportunities.
Person Specification
Experience
- Significant senior leadership experience in primary care, healthcare or a comparable complex organisation.
- Experience leading multi‑site operations and organisational change.
- Strong financial management, budgeting and performance reporting skills.
- Knowledge of NHS primary care, CQC, QOF and governance requirements.
- Excellent leadership, communication, influencing and stakeholder management skills.
- Experience working with PCNs, ICBs or wider NHS partnerships.
- Experience leading digital transformation programmes.
Qualifications
- Degree or equivalent professional qualification.
- Leadership qualification: CMI, ILM, MBA or equivalent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Director of Operations and Strategy in Brighton employer: WellBN
WellBN is an exceptional employer, dedicated to fostering a culture of inclusivity and collaboration within the vibrant community of Brighton & Hove. As part of our Senior Leadership Team, you will have the opportunity to lead meaningful change, drive operational excellence, and contribute to a sustainable future for our patients and colleagues. We prioritise employee growth through continuous learning and development, ensuring that our team thrives in a supportive environment where their contributions are valued.
