At a Glance
- Tasks: Deliver luxury spa treatments and create personalised guest experiences.
- Company: Join the prestigious Pan Pacific London, a leader in luxury hospitality.
- Benefits: Enjoy flexible work, discounts, wellness activities, and career progression.
- Other info: Work in a vibrant environment with opportunities for personal and professional growth.
- Why this job: Be part of a close-knit team that values wellbeing and excellence.
- Qualifications: Minimum three years as a Spa Therapist with recognised qualifications.
The predicted salary is between 30000 - 40000 £ per year.
At Pan Pacific London, luxury meets excellence and we invite you to be part of it. Graceful and refined, the hotel seamlessly combines thoughtful design, innovative wellness and a range of dining and drinking experiences, all conveniently located near Liverpool Street Station in London's prestigious Square Mile.
With 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY Spa & Wellbeing, our dedicated wellbeing floor, complete with an infinity pool, a high-performance gym and indulgent spa treatments.
A sanctuary of comfort and sophistication, Pan Pacific London invites guests to experience the very best of the city and to discover its hidden gems, both old and new.
We are looking for a passionate and guest-focused Wellbeing Therapist to become a valued member of our outstanding Wellbeing/SPA team at Pan Pacific London, where you will curate bespoke treatment experiences and deliver an uncompromising standard of service to our guests. You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you take pride in creating memorable experiences at every opportunity. You will have a minimum of three years’ experience as a Spa Therapist within a luxury spa or five-star hotel environment, supported by recognised beauty and/or holistic therapy qualifications.
You are a polished and poised professional, with exceptional attention to detail and a passion for delivering elevated guest experiences. With a calm and intuitive presence, you take pride in creating moments of genuine care, ensuring each guest leaves feeling restored, valued and truly indulged. If you are detail-oriented, take genuine pride in your work, and consistently put people at the heart of everything you do, we would be delighted to hear from you.
As a Wellbeing Therapist, you will perform a range of luxury treatments in line with our brand ethos, ensuring every touchpoint of the guest journey is executed with precision, care and intuitive attention to detail. Through in-depth consultations, you will tailor each experience to the individual, anticipating needs and delivering results-driven treatments complemented by expert aftercare guidance. You will also contribute to the commercial success of the spa through refined retail recommendations, thoughtful upselling and the cultivation of lasting guest relationships.
As part of a highly professional and close-knit Wellbeing team, you will uphold the presentation and ambience of our treatment spaces to the highest standard, ensuring an environment that is both immaculate and serene. You will maintain rigorous health, safety and hygiene practices, while supporting the seamless daily operation of the spa. A natural ambassador for the brand, you will embody elegance, discretion and a genuine commitment to excellence at all times. This role requires full flexibility, including weekends, evenings and peak periods.
Your tasks will include, but not limited to:
- Deliver bespoke spa treatments to an exceptional, luxury standard in line with brand protocols
- Conduct comprehensive consultations to curate personalised guest experiences
- Provide expert aftercare advice and recommend premium retail products with confidence
- Drive retail performance through intuitive upselling and guest engagement
- Maintain impeccable standards of cleanliness, organisation and presentation across all treatment areas
- Record guest preferences with precision, ensuring complete confidentiality
- Support opening and closing procedures, ensuring all spaces are flawlessly prepared
- Ensure full compliance with health, safety and hygiene regulations at all times
At Pan Pacific London we take pride in our close-knit culture, commitment to development and focus on wellbeing. As part of our team, you will enjoy:
- Access to Mental Health First Aiders
- An extra day off to celebrate your birthday
- Cycle to Work Scheme
- Employee Referral Scheme
- Season Ticket Loan
- Enhanced Maternity and Paternity Policies
- Eye Care Voucher Scheme
- Social and Employee Wellness Activities
- Employee Assistance Programme, including 24/7 virtual GP and financial advisors
- Two hotel-wide social events per year, plus additional team gatherings
- Flexible Work Policy
- Complimentary dry cleaning for uniforms and work attire
- Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
- Guest Experience Programme
- 50% Discount on Food and Beverage at Food & Beverage outlets at Pan Pacific London
- 30% Discount on internal spa treatments
- 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
- Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
- Complimentary meals prepared daily by our chefs
- Two fully paid Study Days per year (in addition to annual leave)
- Two fully paid Volunteer Days per year (in addition to annual leave)
- Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group
- Additional perks through YuLife
- Dedicated discounts with local eateries
Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe, including seven new openings by 2025. Renowned for sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences.
Eligibility: All applicants for the role of Wellbeing Therapist must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required at the interview stage.
Wellbeing Receptionist in London employer: Wellbeing
At Pan Pacific London, we pride ourselves on fostering a close-knit and supportive work culture that prioritises employee wellbeing and development. As a Wellbeing Therapist, you will enjoy a range of benefits including flexible working policies, career progression opportunities, and generous discounts across our luxury offerings, all while being part of a prestigious hotel located in the heart of London's vibrant Square Mile. Join us to be part of a team that values excellence, creativity, and genuine care for both guests and staff alike.
StudySmarter Expert Advice🤫
We think this is how you could land Wellbeing Receptionist in London
✨Tip Number 1
Get to know the Pan Pacific London vibe! Before your interview, spend some time exploring our website and social media. Familiarise yourself with our services, values, and what makes us unique. This will help you connect with the team and show that you're genuinely interested in being part of our family.
✨Tip Number 2
Practice your guest interaction skills! As a Wellbeing Therapist, you'll be all about creating memorable experiences. Role-play common scenarios with a friend or family member to boost your confidence and refine your approach. Remember, empathy and professionalism are key!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a luxury environment like ours. Choose an outfit that reflects your polished and poised personality. Make sure it’s comfortable too, as you’ll want to feel at ease during your interview.
✨Tip Number 4
Follow up after your interview! A simple thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your enthusiasm for joining our Wellbeing team. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Wellbeing Receptionist in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the wellbeing industry shine through. We want to see how much you care about creating memorable experiences for guests, so share your passion and any relevant stories that highlight your commitment.
Tailor Your CV:Make sure your CV is tailored to the Wellbeing Therapist role. Highlight your experience in luxury spas or five-star hotels, and don’t forget to mention any specific treatments or techniques you excel at. We love attention to detail, so make it shine!
Be Professional Yet Personal:While we appreciate professionalism, don’t be afraid to let your personality come through in your application. Share what makes you unique and how you connect with guests on a personal level. We’re looking for someone who embodies elegance and warmth.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our Pan Pacific London family!
How to prepare for a job interview at Wellbeing
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the treatments and services offered at Pan Pacific London. Familiarise yourself with their ethos of luxury and wellness, and be ready to discuss how your experience aligns with their standards.
✨Showcase Your Empathy
As a Wellbeing Therapist, empathy is key. Prepare examples from your past roles where you’ve gone above and beyond for guests. This will demonstrate your commitment to creating memorable experiences and your ability to connect with clients on a personal level.
✨Dress to Impress
First impressions matter! Dress in a polished and professional manner that reflects the elegance of the Pan Pacific brand. Pay attention to grooming and presentation, as this role requires a high standard of appearance.
✨Ask Thoughtful Questions
Prepare insightful questions about the team dynamics, training opportunities, and the spa’s approach to guest wellbeing. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
