National Account Manager, Retail Hair (Grocery & Discounters)

Location: London, LND, GB

Work Arrangement: Hybrid

Reports to: Associate Director, Sales – Grocery and Discounters

Direct Reports: 0

Scope: Manage a portfolio of 2-5 retailers in the Grocery & Discounters channel across Clairol, Silvikrin and Shockwaves brands.

ABOUT THE WELLA COMPANY

Together, WE enable individuals to look, feel, and be their true selves. Wella Company is one of the world’s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, Wella Company empowers its people to delight consumers, inspire beauty professionals, engage communities, and deliver sustainable growth to its stakeholders.

THE ROLE

The account management of specified customers to build profitable sales growth for Retail Hair in the Critical Grocery & Discounters channel. The challenge is clear, to maximise performance within the selected retailers via successful account management to continuously improve performance in both revenue and profit.

KEY RESPONSIBILITIES

• Business Planning
  • Understanding of customer objectives and direction
  • Plan, develop, agree and implement an annual Joint Business Plan with the specified customers, activating contingency plans when necessary.
  • Agree promotional forecast with Demand Planning to support the achievement of annual Forecasting Accuracy objectives.
  • Agree monthly promotional support packages with customers including second sites, trade marketing and online support.
  • Ensure that all opportunities for New Business in the channel – either whitespace or expansion with existing customers is seized upon and implemented with excellence.
• Negotiation
  • Agree listings for all new products and brands as appropriate.
  • Negotiate cost price changes with the customer as appropriate.
  • Submit all cost price change paperwork to the account and internally in an accurate and timely manner.
• Forecasting/Supply Chain
  • Build contacts with the forecasting and supply chain teams within the customer to work together to manage the most cost-effective supply chain delivering all potential operational efficiencies.
  • Manage monthly, quarterly and annual sales forecasts and provide rationale to AD of Sales.
  • Review of business performance of accounts to ensure on track and course correction in place.
  • Manage Gross to net controls (trade spending) to optimise profitability.
  • Manage an investment plan to drive consumer awareness whilst maximising profitability.
  • Deliver maximum consumer engagement from trade investment.
  • Prepare financial accruals and implement these with the Commercial team.
  • Work with the customer and Customer Services to minimise receivables to achieve target Debtor days for the customer.
  • Authorise all invoices for payment within 7 days of receipt or manage prompt agreement to amend or cancel invoices if raised in error by the customer.
• Relationships
  • Build relationships with the specified retailers at all levels of customer business across both buying and other functions as appropriate (supply, merchandising).
  • Be the voice of your customers within Wella Retail Hair.
  • Escalate appropriately on important issues or ones that cannot be resolved.
  • Ensure great execution of activity instore.

ESSENTIAL SKILLS, EXPERIENCE & QUALIFICATIONS

• Operated successfully at NAM or with continued sustained success at NAE level.
• Planning & monitoring: Advanced.
• Analytical skills: Advanced.
• Consumer / shopper insights: Proficient.
• Budget planning: Proficient.

WHAT WE OFFER

• 25 days holiday + additional day off for your birthday (not including bank holidays).
• 3 days’ personal leave for your own significant life events.
• 2 paid days off for volunteering/charity work.
• Optional Wella Pension Scheme (8% employer contribution, 3% employee contribution).
• Optional Family Private Medical Insurance Cover.
• Income Protection Life Insurance (8x base salary up to 2 million payable in the event of your death in service of Wella).
• Staff Discount (80% of all hair products, 40% OPI, 1 x 50% ghd).
• EAP (Employee Assistance Program).
• Enhanced maternity, paternity, and adoption leave.
• Eye Tests.
• WOW Program (Bonus following exit from KKR, eligible after successful probation. For permanent employees only).
• Workplace/Nursery Benefits.
• 4 weeks working remotely abroad.
• Early Friday Finish during Summer.

EEO OPPORTUNITIES

The Wella Company wants to meet the aims and commitments set out in its equality policy. This includes not discriminating under the Equality Act 2010 and building an accurate picture of the make-up of the workforce in encouraging equality and diversity. We offer equal employment opportunity to qualified individuals without regard to race, religion or belief, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital or civil partnership, pregnancy and maternity, veteran status, or any other characteristic protected by law. Wella Company complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at: https://www.wellacompany.com/consumer-affairs.

We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results.

EOE Minorities/Females/Protected Veterans/Disabled.