National Account Manager - Grocery (FTC 12 Months)

Location: London, LND, GB

Work Arrangement: Hybrid

Reports to: Ray Whitley, Associate Director, Sales – Grocery and Discounters

Direct Reports: None

Scope / Brands: Manage a portfolio of 2–3 retailers in the Grocery channel across Clairol, Silvikrin, and Shockwaves brands.

About Wella Company: Together, we enable individuals to look, feel, and be their true selves. Wella Company is one of the world’s leading beauty companies, comprising a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin, and GHD. With 6,000 employees globally and a presence in over 100 countries, Wella Company and its brands empower consumers to look, feel, and be their true selves. As innovators in the hair and nail industry, we inspire beauty professionals, engage communities, and deliver sustainable growth to stakeholders.

The account management of specified customers aims to build profitable sales growth for retail hair in the Critical Grocery & Discounters channel. The challenge is to maximize performance within selected retailers through effective account management, continuously improving revenue and profit.

• Understand customer objectives and direction.
• Plan, develop, agree, and implement an annual Joint Business Plan with specified customers, activating contingency plans when necessary.
• Agree promotional forecast with Demand Planning to support annual forecasting accuracy objectives.
• Agree monthly promotional support packages, including second sites, trade marketing, and online support.
• Ensure that all opportunities for new business—whitespace or expansion with existing customers—are seized and implemented with excellence.

• Agree listings for all new products and brands as appropriate.
• Negotiate cost price changes with the customer as appropriate.
• Submit all cost‑price‑change paperwork to the account and internally in an accurate and timely manner.

• Build contacts with the customer’s forecasting and supply‑chain teams to manage the most cost‑effective supply chain and deliver operational efficiencies.
• Manage monthly, quarterly, and annual sales forecasts and provide rationale to the Sales Director.
• Review business performance to ensure it stays on track and implement course corrections.
• Manage gross‑to‑net controls (trade spend) to optimize profitability.
• Manage an investment plan to drive consumer awareness while maximizing profitability.
• Deliver maximum consumer engagement from trade investment.
• Accurately prepare financial accruals and implement them with the commercial team.
• Work with the customer and customer services to minimize receivables, achieving target debtor days.
• Authorize all invoices for payment within seven days of receipt or manage prompt agreement to amend or cancel invoices if raised in error by the customer.

• Build relationships at all levels of customer business across buying, merchandising, and other functions as appropriate.
• Act as the voice of customers within Wella Retail Hair.
• Escalate appropriately on important issues that cannot be resolved locally.
• Ensure great execution of in‑store activity.

• Operated successfully at NAM.
• Advanced planning and monitoring skills.
• Advanced analytical skills.
• Proficient consumer/shopper insights.
• Proficient budget planning.
• Proficient customer management.
• Effective communication and impactful presentation skills.
• Strong sense of individual accountability and ability to work autonomously.
• Change champion, pioneering new ideas and approaches.
• Committed to delivering results and pursuing stretch targets.
• Flexible approach, adapting to challenges and changing priorities.
• Ability to make fast decisions balancing intuition and facts.

Wella Company meets the aims and commitments set out in its equality policy, including the Equality Act 2010, and encourages equality and diversity. We offer equal employment opportunity to qualified individuals without regard to race, religion or belief, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital or civil partnership, pregnancy and maternity, veteran status, or any other protected characteristic. We are committed to making reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us for assistance. We strongly believe that cultivating a diverse workplace strengthens the company. The combination of unique skills, experiences, and backgrounds creates an environment that produces extraordinary results.