Credit Controller in Bournemouth

Position Title: Accounts Receivable Credit Controller - FTC

Reports to: Accounts Receivable Team Leader

About the Wella Company

Together, WE enable individuals to look, feel, and be their true selves. Wella Company is one of the world’s leading beauty companies, comprised of a family of iconic brands such as Wella Professionals, Clairol, OPI, Nioxin and ghd. With 6,000 employees globally, presence in over 100 countries, Wella Company and its brands enable consumers to look, feel, and be their true selves.

The Role

We are looking for a Credit Controller to join the Accounts Receivable team on a rolling Fixed Term Contract basis.

Key Responsibilities

• Own the collection process for a number of UK Customer Accounts
• Managing the ledger action plan for customers > 15 days and > 30 days overdue
• Outgoing calls to chase customers for overdue payments
• Query management, liaise with Customers, customer service and sales and the Cash Service Centre
• Internal control checks
• Chase customers for Remittance advice
• Own & manage customer deductions
• Issue copy invoices
• Own Payscore, DSO and Risk Money for your customers

Essential Skills, Experience & Qualifications

• Minimum of 2 years Credit Control experience required
• Strong PC literacy and proficiency in Microsoft Office applications
• Experience using SAP is desirable
• Proven experience managing customer collections and resolving payment-related issues
• Strong attention to detail with the ability to maintain accurate records and action plans
• Ability to work effectively under pressure and adapt to changing business priorities
• Strong analytical and decision-making skills, particularly when assessing customer risk and credit exposure
• Excellent communication and interpersonal skills, with the ability to build relationships with both internal and external stakeholders
• Experience dealing with sensitive payment discussions and handling customer queries professionally
• Demonstrated customer-focused approach and confidence when interacting with customers
• Ability to manage a high-volume workload and large customer ledgers in a fast-paced environment
• Ability to collaborate effectively with cross-functional teams, including Sales, Customer Services, Finance, and Master Data teams

What We Offer

• 25 days holiday + additional day off for your birthday (not including bank holidays)
• 3 days’ personal leave for your own significant life events
• 2 paid days off for volunteering/charity work
• Optional Wella Pension Scheme (8% employer contribution, 3% employee contribution)
• Optional Family Private Medical Insurance Cover
• Income Protection
• Life Insurance (8x base salary up to 2 million payable in the event of your death in service of Wella)
• Staff Discount (20% of all hair products, 15% OPI, 50% ghd)
• EAP (Employee Assistance Program)
• Enhanced maternity, paternity, and adoption leave
• Eye Tests
• WOW Program (Bonus following exit from KKR, eligible after successful probation. For permanent employees only)
• Workplace/Nursery Benefits
• 4 weeks working remotely abroad
• Early Friday Finish during Summer

EEO Opportunities

The Wella Company wants to meet the aims and commitments set out in its equality policy. This includes not discriminating under the Equality Act 2010 and building an accurate picture of the make-up of the workforce in encouraging equality and diversity. We offer equal employment opportunity to qualified individuals without regard to race, religion or belief, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital or civil partnership, pregnancy and maternity, veteran status, or any other characteristic protected by law.

Wella Company complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at: https://www.wellacompany.com/consumer-affairs.

We strongly believe that cultivating a diverse workplace gives a company strength. The combination of unique skills, abilities, experiences and backgrounds creates an environment that produces extraordinary results.

EOE Minorities/Females/Protected Veterans/Disabled.