At a Glance
- Tasks: Support customer service and communication for our digital pharmacy service.
- Company: Join the UK's largest independent pharmacy chain with a focus on customer care.
- Benefits: Competitive salary, excellent training, paid holidays, and staff discounts.
- Other info: Flexible working hours and opportunities for career growth.
- Why this job: Make a real difference in healthcare while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 36400 £ per year.
Overview of the role
With circa Pharmacies and over dedicated employees, we are the UKs largest independent pharmacy chain. Customer care is at the heart of everything we do and as we continue to grow at an incredible rate, exciting opportunities are being created for people like you to join our team.
As our Customer Operations Advisor you will be responsible for supporting customer service and communication with GPs for our digital pharmacy service. You will help build a scalable, productive and quality operation and support the end-to-end experience of our digital customers and GPs. You will form part of a team equipped to identify and solve problems for customers and GPs quickly. You will proactively spot patterns and problems, seeing where we can change our processes, tools or service to improve things for customers.
Main Responsibilities
- Responsible for providing excellent customer service through a variety of communication channels.
- Respond directly to customer queries and feedback via the company’s communications tools and in line with policies set by the business.
- Ensure that feedback is dealt with, recorded and escalated as appropriate in line with our regulatory and NHS obligations.
- Identifying, supporting and resolving problems for customers, GP surgeries and other healthcare professionals quickly and efficiently.
- Responsible for business operations tasks, such as setting patient EPS nominations and checking exemption evidence.
- Comfortable with being able to work flexible hours, including weekends. Weekly rotated shift patterns include: 8am - 4pm, 9am - 5pm and 10am - 6pm.
The Ideal Candidate
Bestway Healthcare is proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.
Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.
Customer Operations Advisor — Admin & Service Support in Manchester employer: Well
Well in Kirkintilloch is an exceptional employer, offering a supportive work culture that prioritises patient care and professional development. With competitive benefits including relocation assistance, a Welcome to Well bonus, and paid registration fees, employees are encouraged to grow within their roles while enjoying the vibrant community atmosphere of this high street pharmacy, conveniently located near Glasgow.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Advisor — Admin & Service Support in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Well. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Well before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Operations Advisor — Admin & Service Support in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Well:Your cover letter is your chance to shine! Tell us why you want to work at Well specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Well!
How to prepare for a job interview at Well
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
