Overview of the role
Area Operations Manager – Pharmacy (Multi-site)We are seeking an experienced Area Operations Manager to manage our branches across Salford, Greater Manchester and Merseyside.
About You
We are looking for strong leaders who:
- Thrive on colleague and patient interaction
- Are passionate about spending the majority of their time in pharmacies
- Work at pace while maintaining accuracy
- Are resilient and enjoy a fast-changing, challenging environment
- Are motivated by leading teams to deliver clear, measurable results
If this sounds like you, read on.
The Role
As an Area Operations Manager, you will be responsible for the performance and development of approximately 15–20 pharmacies.
Main Responsibility
Operational Performance
- Visit each pharmacy at least every two weeks, setting SMART actions to drive performance
- Support the ‘Delivering Well’ strategy by aligning pharmacy activity with corporate objectives
- Drive prescription growth, service delivery and OTC sales in line with budget
- Ensure full compliance with all operational processes and procedures
- Monitor competitor activity and identify opportunities to grow market share
Patient Safety, Quality & Standards
- Ensure all pharmacies meet GPhC standards and NHS contractual requirements
- Complete first-line investigations into patient safety incidents and controlled drug discrepancies
- Ensure delivery of all NHS quality standards
Delivering Outstanding Care
- Ensure teams actively promote and deliver NHS and private services
- Ensure complaints and incidents are reported, resolved or escalated appropriately
- Build and maintain strong relationships within the local healthcare community
- Ensure patients receive tailored advice and appropriate products for prevention, treatment and wellbeing
High-Performance Teams
- Recruit, develop and retain capable and motivated teams
- Manage performance through effective coaching, feedback and formal reviews
- Identify and develop internal and external talent to create a strong succession pipeline
- Ensure clear communication of roles, priorities and expectations
- Continuously develop your own skills and foster a culture of learning across the area
The Ideal Candidate
Knowledge, Skills & Experience
- Experience in field or multi-site management (business as usual, cross-regional working and/or project-based roles)
- Understanding of the pharmacy market and profession (desirable)
- Strong commercial and analytical skills
- Excellent communication skills
- Effective coaching and feedback capability
- Strong planning and organisational skills with the ability to manage competing priorities
- Ability to build trusted relationships with internal and external stakeholders
- Understanding of NHS contractual requirements and GPhC/PSNI standards
We reserve the right to close this vacancy before the advertised closing date.
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Area Operations Manager in Manchester employer: Well
Well in Kirkintilloch is an exceptional employer, offering a supportive work culture that prioritises patient care and professional development. With competitive benefits including relocation assistance, a Welcome to Well bonus, and paid registration fees, employees are encouraged to grow within their roles while enjoying the vibrant community atmosphere of this high street pharmacy, conveniently located near Glasgow.
