Content & Communications Manager

Full time at 5-days per week (London-based approx 3 times per week, travel to regional academies paid). Well Grounded is an award-winning social enterprise on a mission to transform lives through coffee. We run world-class specialty coffee training academies that create lasting opportunities — connecting people looking for work with careers in the coffee industry. Our commercial ventures don’t just support what we do — they amplify our impact, fuelling growth, expanding reach, and strengthening partnerships that make real change possible. We’re seeking a purpose-driven, creative marketing professional to join our team and help drive our mission as we scale nationally.

What’s unique about Well Grounded?

• Supporting individuals who really need our help into sustainable careers in coffee
• Supporting our Graduates beyond their first employment placements through our Graduate (alumni) Programme
• A deep commitment to helping people and the industry build better, long-lasting careers in coffee.

This is a great opportunity to work for a growing social enterprise, ambitious about making a real difference to the lives of people in our local community and scaling our model. This is an ideal role for someone who wants to work in a fast paced, cause-driven dynamic organisation and be a part of our next phase of growth across the UK. You must thrive in a busy environment and be excited about working for an agile and passionate organisation. You must be passionate about innovation in our sector, driving new ways of linking our social enterprise model into industry supply chains.

About The Role

We’re seeking a compassionate and strategic Content & Communications Manager to join and help us bring our storytelling to life at a pivotal time. In this role, you’ll lead our content vision—driving narratives that inspire change, build trust, and support our mission. You’ll be the steward of our voice, crafting communications that reflect the lived experiences of the communities we serve. You’ll also play a vital role in communicating and developing content for our collaborations and partnerships with well known and loved brands. Ultimately you must have a love of authentic story telling through all mediums.

Key Measures of Success

• Conceiving and executing all marketing content (social media, case studies, mailing list, website etc.) plan across all stakeholders
• Successful launch of new commercial collaborations (incl. coffee bars, product donations) and marketing support for collaborations in all Well Grounded regions
• Designing and delivering on quarterly impact reporting in line with organisational requirements and brand guidelines

Key Responsibilities

• Develop and implement an inclusive content strategy that reflects our values and deepens engagement with diverse audiences
• Lead the creation of multimedia content across digital channels, publications, campaigns, and donor communications
• Collaborate with programme teams, Well Grounded trainees and Graduates, and external partners to gather meaningful stories rooted in real-world experiences
• Produce tailored presentations, Impact Reports and case studies for funders, corporate sponsors, and key stakeholders that demonstrate measurable outcomes and social value
• Project manage launch and engagement activities of collaboration cafes in regional locations (London/Bristol/Leeds, etc.), including co-design, project plans and running launch events
• Maintain and evolve a content calendar that supports awareness days, events, and Graduations during the contract period
• Manage designers, freelancers, and creative contributors, fostering a collaborative and mission-aligned culture
• Uphold brand voice and tone across all content
• Create content that speaks meaningfully to multiple audiences—including funders, communities, policymakers, and corporate partners (supports the success of commercial collaborations and revenue-generating goals)
• Champion content that is authentic and drives our social mission
• Use analytics to evaluate content performance and shape short-term strategy with a learning mindset
• Support cross-organisational needs such as internal communications, funding proposals, and media outreach
• Work closely with the partnerships team to support relationship-building events, providing content, messaging, and on-the-ground coordination as needed
• Drive industry-specific award-applications, working collaboratively with the senior leadership team to secure nominations

Skills & Experience

• Experience in content strategy, editorial leadership, or communications
• Exceptional writing, editing, and storytelling skills, with sensitivity to diverse voices and lived experiences
• Experience producing content (including photography and video) for multiple audiences, for instance funders, community members, policymakers, and corporate partners (Canva and other design programmes and social media management tools including Sprout)
• Ability to support commercial goals through persuasive, purpose-driven content
• Strong interpersonal and project management skills, with the ability to hit the ground running on a short-term assignment
• Familiarity with CMS platforms, SEO principles, and digital content best practices
• A values-led approach to inclusive and ethical storytelling

Desirable Qualities

• Experience working within a social enterprise, charity, or values-based business
• Knowledge of charity sector reporting and social impact storytelling
• Comfort working at pace in a collaborative, fast-evolving environment

This opportunity offers the chance to make a real difference—helping shape how we tell our story, engage our supporters, and grow our mission-driven work. You’ll be working with a team that’s committed to inclusion, creativity, and using communications to unlock change.

You’ll be joining Well Grounded, an award-winning social enterprise launched in 2016 to create sustainable careers in coffee. We partner with the coffee industry to provide training, mentorship, and employment opportunities for individuals facing barriers to work—building a more inclusive and equitable sector from the ground up. Since launching, Well Grounded has supported over 1,000 individuals, with over 70% progressing into employment, further training, or education. Our work is rooted in community, and our impact is measured not just in numbers, but in lives transformed.

To Apply:

Please only apply through our website link: www.wellgrounded.org/contentandcommunicationsmanager. Upload your covering letter or a short video (2-3 mins max) answering the below questions, along with your CV to our online application form before 23:59 on Sunday, 1 February 2026:

• What makes you a good fit for the Content & Communications Manager role at Well Grounded?
• Why are you interested in joining the Well Grounded team?
• Finally share with us a marketing campaign that stood out to you in the last year and why.

We encourage applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities.

Recruitment Process

We are committed to a transparent and inclusive recruitment process for all applicants. Please contact us if you have any questions or specific requirements and kindly note that we will be running the intended recruitment process as follows:

• Application - candidates to submit their applications as above.
• First Round Interview - Shortlisted candidates will be invited to an initial virtual interview to meet one/multiple members of the Well Grounded team to discuss your application in more detail.
• Second Round Interview - Candidates invited to the final stage will be required to complete a task, relevant to the job. The interview will be with Well Grounded team members and may include external stakeholders. Final stage interviews must be in person and will take place in Central London.

Applications open: Wednesday, 14 January 2026. Application close date: 23:59 on Sunday, 1 February 2026. Please note, first round phone interviews are planned for w/c 23 February 2026. We may reach out to candidates sooner.

Desired Start Date: March / April 2026. If you have any questions please do not hesitate to contact Sonja Wittenberg by email at sonja@wellgrounded.org.