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For Companies At a Glance
- Tasks: Support care homes to achieve high standards and maintain compliance while ensuring a positive environment.
- Company: Welford Healthcare, dedicated to quality care and employee development.
- Benefits: Competitive salary, fully expensed vehicle, flexible working, and career progression opportunities.
- Why this job: Make a real difference in the lives of residents while advancing your career in care management.
- Qualifications: Experience in senior care home management and strong relationship-building skills.
- Other info: Autonomous role with significant travel and a supportive team culture.
The predicted salary is between 36000 - 60000 £ per year.
Salary: Competitive (dependent on experience)
Location: Regional - significant travel required
Reporting to: Operations Director / Group Operations Director
About the Role
We are looking for an experienced, committed care professional to join our team as a Regional Support Manager. This role is ideal for someone who has successfully led a good-rated care home and is now ready to apply their expertise, leadership and passion across multiple homes.
You will work alongside Home Managers (not as a line manager), providing hands-on, practical support to ensure our homes operate smoothly, compliantly and efficiently - while remaining happy places for residents, relatives and staff. This is a highly autonomous role with real influence over how we run our business and strong opportunities for future progression.
Key Responsibilities
- Provide tailored, on-site support to Home Managers to help homes achieve and maintain Good CQC ratings
- Support the development, implementation and monitoring of robust action plans following compliance inspections, audits and external reviews
- Monitor progress against actions on a monthly basis, ensuring timely completion and sustained improvement
- Support and participate in safeguarding and whistleblowing investigations, attending meetings as required
- Work with homes to maintain high occupancy levels, drive private occupancy where appropriate and support positive resident and relative experiences
- Support effective payroll management, cost control and workforce planning to minimise or eliminate agency usage
- Review compliance reports, QA evidence and performance data, translating findings into clear, practical actions
- Support completion of monthly Quality Assurance Framework (QAF) requirements and ensure evidence meets CQC expectations
- Conduct focused audits (e.g. care planning, medication, infection control, pressure care and clinical monitoring) and produce clear summary reports
- Provide hands-on operational and clinical support during periods of challenge, change or instability
- Offer peripatetic management cover during prolonged Home Manager absence and provide intensive support to underperforming services
- Act as an emergency point of contact when Home Managers are on leave
- Support the induction and development of new Home Managers
- Attend CQC inspections, resident, relative and staff meetings as required
- Participate in weekly Home Management support calls and regional operational forums
About You
- Excellent at building rapport and maintaining strong, trusting relationships
- Calm, pragmatic, supportive and non-controlling in your approach
- Highly organised, proactive and outcomes-focused, with a hands-on mindset
- Confident interpreting compliance and performance reports and turning insight into action
- Comfortable working independently while being a strong team player
- Willing to travel extensively across the region and respond to emergency situations
- Open to feedback, learning and professional development
- Confident using IT systems and adopting new technologies
- Strong understanding of CQC expectations and what good-rated care homes look like in practice
- Senior care home management experience (e.g. Home Manager, Deputy Manager or Clinical Lead)
- Experience working within large care home environments
- Proven stability and longevity in previous roles
- Experience managing safeguarding investigations and attending multi-disciplinary meetings
- Experience conducting HR investigations and hearings
Working Pattern & Package
- Typically 3–4 days per week on-site in homes, with 1–2 days working from home and occasional office days
- Competitive salary dependent on experience
- Fully expensed company vehicle
- High level of autonomy and influence
- Strong opportunities for career development and progression
About Us
Welford Healthcare was founded in 2017 with the goal of building a boutique collection of quality care homes across the UK. Our strategy is to grow our business by acquiring mature care homes with quality foundations and strong potential for improvement and by investing in our people and our properties to ensure our homes are always inviting and homely. Whilst we are a growing business, we never lose sight of our primary and enduring purpose which is to provide good quality care for vulnerable adults. As we acquire new homes, we leverage our resources and expertise to ensure that the homes we run always have our residents’ wellbeing at their hearts.
Our senior leadership team has extensive experience of operating, opening and acquiring quality care homes with proven track records in regulatory compliance and running commercially successful businesses where meeting the needs and ensuring the happiness of our residents and our teams are the cornerstones of our approach.
Regional Support Manager in Wheathampstead employer: Welfordhc
Contact Detail:
Welfordhc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Support Manager in Wheathampstead
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its values. Show us that you understand what makes a good-rated care home and how you can contribute to maintaining that standard.
✨Tip Number 3
Practice your responses to common interview questions, especially around compliance and performance. We want to see how you turn insights into action, so be ready to share examples from your experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Welford Healthcare.
We think you need these skills to ace Regional Support Manager in Wheathampstead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Regional Support Manager role. Highlight your experience in leading care homes and how it aligns with our mission at Welford Healthcare.
Showcase Your Skills: We want to see your strengths! Emphasise your ability to build rapport, manage compliance, and support Home Managers. Use specific examples from your past roles to demonstrate these skills.
Be Authentic: Let your personality shine through in your application. We value authenticity and want to know what makes you passionate about providing quality care and supporting teams.
Apply Through Our Website: For the best chance of success, apply directly through our website. This ensures your application gets to the right people and shows us you're serious about joining our team!
How to prepare for a job interview at Welfordhc
✨Know Your CQC Inside Out
Make sure you’re well-versed in the Care Quality Commission (CQC) standards and what it means to maintain a 'Good' rating. Brush up on recent compliance reports and be ready to discuss how you've successfully navigated these in your previous roles.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach, especially how you support Home Managers without being controlling. Think of specific examples where your calm and supportive nature made a difference in a challenging situation.
✨Demonstrate Your Problem-Solving Skills
Be ready to share instances where you’ve tackled operational challenges or improved processes in care homes. Highlight your hands-on mindset and how you’ve turned insights from performance data into actionable plans.
✨Emphasise Your Relationship-Building Skills
Since this role is all about building rapport, think of ways to illustrate your ability to foster strong relationships with staff, residents, and families. Prepare anecdotes that showcase your interpersonal skills and how they’ve positively impacted the care environment.
