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For Companies Salary: Competitive (dependant on experience)
Contract: Full Time
Working Pattern: Hybrid – combination of home working and on-site visits
Reporting to: Head of Quality Assurance
About the Role
We are seeking a highly organised, meticulous, and tenacious Quality Assurance Manager with extensive experience in adult social care, specifically within large residential and nursing care homes. The role is key to ensuring all homes achieve and maintain a good rating in all CQC key questions, while supporting continuous improvement across the business.
This role combines compliance oversight, proactive support to Home Managers, and strategic input into quality assurance systems to deliver consistent high standards across all services.
Key Responsibilities
Conduct comprehensive compliance visits at least six-monthly across all services, producing detailed inspection reports, action plans and follow-up reviews
Undertake follow-up visits for homes rated Requires Improvement and carry out thematic or ad hoc audits where required
Oversee Continuous Improvement Plans (CIPs), monitoring progress weekly or monthly as appropriate and chairing CIP review meetings with Home Managers and Operations teams
Maintain robust oversight of quality assurance systems, including audits, safeguarding notifications, training matrices, DoLS trackers and dependency tools
Provide ongoing oversight of care planning, EMAR and clinical governance systems, including monitoring of high-risk residents and identifying emerging trends
Review, respond to and support resolution of professional feedback, concerns and regulatory correspondence
Provide hands-on support to homes during CQC inspections, PIR submissions, notifications and regulatory improvement projects
Deliver training, coaching and practical guidance to Home Managers and operational teams, sharing best practice and supporting sustained improvement
Work closely with the Head of QA to identify risks, improve systems and drive quality outcomes across the group
Contribute to monthly QA oversight reports, group risk meetings and senior leadership reporting, highlighting key themes, risks and areas for improvement
Maintain clear, open communication with homes, operations teams and external stakeholders
About You
Highly organised, detail-focused and committed to high-quality care
Strong communicator with excellent relationship-building skills
Proactive, resilient and supportive, with an understanding of care home pressures
Able to work independently and collaboratively
Willing to travel nationally and suitable to work with vulnerable adults
Experience & Qualifications
Proven experience in quality compliance within large care home settings
Experience as a CQC Inspector preferred; knowledge of the new CQC framework desirable
Confident IT skills (Excel, Word, Outlook); experience with PCS care planning and EMAR systems advantageous
Quick learner with enthusiasm for new systems and processes
Working Pattern & Package
Hybrid role combining home working with regular on-site visits
Competitive salary dependent on experience
Opportunity to influence quality systems and drive continuous improvement across the business
About Us
Welford Healthcare was founded in 2017 with the goal of building a boutique collection of quality care homes across the UK. Our strategy is to grow our business by acquiring mature care homes with quality foundations and strong potential for improvement and by investing in our people and our properties to ensure our homes are always inviting and homely. Whilst we are a growing business, we never lose sight of our primary and enduring purpose which is to provide good quality care for vulnerable adults. As we acquire new homes, we leverage our resources and expertise to ensure that the homes we run always have our residents’ wellbeing at their hearts.
Our senior leadership team has extensive experience of operating, opening and acquiring quality care homes with proven track records in regulatory compliance and running commercially successful businesses where meeting the needs and ensuring the happiness of our residents and our teams are the cornerstones of our approach.
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Contact Detail:
Welfordhc Recruiting Team
How to prepare for a job interview at Welfordhc
✨Know Your Compliance Inside Out
Make sure you brush up on the latest CQC regulations and compliance standards. Being able to discuss how you've navigated these in your previous roles will show that you're not just familiar with the requirements, but that you can also implement them effectively.
✨Showcase Your Organisational Skills
As a Quality Assurance Manager, being organised is key. Prepare examples of how you've managed multiple audits or compliance visits simultaneously. Use specific instances where your attention to detail made a significant impact on quality outcomes.
✨Demonstrate Your Communication Prowess
This role requires strong relationship-building skills. Be ready to share examples of how you've successfully communicated with Home Managers and operational teams to drive improvements. Highlight any training or coaching experiences that showcase your ability to support others.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to quality assurance challenges. Think through potential scenarios beforehand and prepare your responses. This will help you demonstrate your problem-solving skills and proactive approach to continuous improvement.
