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- Tasks: Be the friendly face of our nursing home, welcoming visitors and providing excellent customer service.
- Company: Join Welford Healthcare, a growing company dedicated to quality care and a positive environment.
- Benefits: Enjoy ongoing training, free on-site parking, and a supportive team atmosphere.
- Why this job: Make a real difference in people's lives while developing your skills in a caring environment.
- Qualifications: GCSE level education, strong communication skills, and a passion for customer service.
- Other info: Dynamic role with opportunities for growth in a nurturing and professional setting.
The predicted salary is between 24000 - 36000 £ per year.
Hours: 0 hours per week (Bank - As required)
About the Role as the Receptionist
At Langford Park, we are looking for someone with a naturally warm, friendly, sensitive, and approachable nature with confidence in their abilities. The ideal candidate will be an excellent listener with strong written and verbal communication skills. As the Receptionist, you will provide a professional and friendly ‘meet and greet’ service within the Nursing Home. You will be driven by a real passion for providing excellent customer service. You will ensure all visitors and callers are greeted in a timely manner with a real focus on putting the customer first at all times. You will also support the Home Manager with administrative activities which focus on providing excellent customer service throughout the Home.
Responsibilities of the Receptionist
- Act as the 'champion' and 'face of the home' providing a professional meet & greet service to all visitors and callers ensuring they are treated in line with the company values at all times.
- Ensure the reception area and areas around the home are well maintained and welcoming.
- Collect and report all customer feedback to the Home Manager and offer recommendations for improvements.
- Build strong relationships with the Home Manager, staff, residents and their families to promote a positive environment in the Home.
- Support the Admin Manager with their duties and cover when they are on annual leave.
Education, Skills and Experience
- We are looking for someone with a naturally warm, friendly, sensitive and approachable nature with confidence in their abilities.
- The ideal candidate will be an excellent listener with strong written and verbal communication skills as well as being computer literate and able to use IT systems.
- Educated to GCSE level or higher.
- Experienced in working in an admin/reception capacity.
- Experienced in working in a commercial mindset.
- Able to maintain professional composure at all times.
- Action orientated with a passion for working in an effective and timely manner.
Ongoing training and development. Free on-site parking.
About Us
Welford Healthcare was founded in 2017 with the goal of building a boutique collection of quality care homes across the UK. Our strategy is to grow our business by acquiring mature care homes with quality foundations and strong potential for improvement and by investing in our people and our properties to ensure our homes are always inviting and homely. Whilst we are a growing business, we never lose sight of our primary and enduring purpose which is to provide good quality care for vulnerable adults. As we acquire new homes, we leverage our resources and expertise to ensure that the homes we run always have our residents’ wellbeing at their hearts. Our senior leadership team has extensive experience of operating, opening and acquiring quality care homes with proven track records in regulatory compliance and running commercially successful businesses where meeting the needs and ensuring the happiness of our residents and our teams are the cornerstones of our approach.
Bank Receptionist employer: Welfordhc
Contact Detail:
Welfordhc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bank Receptionist
✨Tip Number 1
Make sure to research Langford Park and Welford Healthcare before your interview. Knowing their values and mission will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your 'meet and greet' skills! Since you'll be the face of the home, it’s crucial to demonstrate a warm and friendly approach during your interactions. Role-play with a friend to get comfortable with welcoming visitors and handling calls.
✨Tip Number 3
Prepare some examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone, as this will highlight your passion for putting customers first.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Bank Receptionist
Some tips for your application 🫡
Show Your Warmth: When writing your application, let your friendly and approachable nature shine through. Use a warm tone that reflects your personality, as we’re looking for someone who can create a welcoming atmosphere right from the start.
Highlight Your Communication Skills: Make sure to emphasise your strong written and verbal communication skills in your application. We want to see examples of how you've effectively communicated in previous roles, especially in customer service settings.
Tailor Your Application: Take the time to tailor your application specifically for the Bank Receptionist role at Langford Park. Mention how your experience aligns with our values and the responsibilities outlined in the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our team!
How to prepare for a job interview at Welfordhc
✨Show Your Warmth
As a Bank Receptionist, your friendly and approachable nature is key. During the interview, make sure to smile and engage warmly with your interviewer. This will demonstrate that you embody the qualities they are looking for.
✨Listen Actively
Being an excellent listener is crucial in this role. Practice active listening during the interview by nodding and responding thoughtfully to questions. This shows that you value communication and understand the importance of listening to visitors and callers.
✨Highlight Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Share specific situations where you went above and beyond to help someone, as this aligns perfectly with the company’s focus on putting customers first.
✨Demonstrate IT Proficiency
Since the role requires being computer literate, be ready to discuss your experience with IT systems. Mention any relevant software you’ve used and how it helped you in previous admin or reception roles, showcasing your ability to adapt quickly.
