Regional Support Manager
Salary : Competitive (dependent on experience)
Location :South of England; Surrey, Oxford. Significant travel required
Reporting to : Operations Director
About the Role
We are looking for an experienced, committed care professional to join our team as a Regional Support Manager. This role is ideal for someone who has successfully led good-rated care home and is now ready to apply their expertise, leadership and passion across multiple homes.
You will work alongside Home Managers (not as a line manager), providing hands-on, practical support to ensure our homes operate smoothly, compliantly and efficiently - while remaining happy places for residents, relatives and staff.
This is a highly autonomous role with real influence over how we run our business and strong opportunities for future progression.
Key Responsibilities
Provide tailored, on-site support to Home Managers to help homes achieve and maintain Good CQC ratings
Support the development, implementation and monitoring of robust action plans following compliance inspections, audits and external reviews
Monitor progress against actions on a monthly basis, ensuring timely completion and sustained improvement
Support and participate in safeguarding and whistleblowing investigations, attending meetings as required
Work with homes to maintain high occupancy levels, drive private occupancy where appropriate and support positive resident and relative experiences
Support effective payroll management, cost control and workforce planning to minimise or eliminate agency usage
Review compliance reports, QA evidence and performance data, translating findings into clear, practical actions
Support completion of monthly Quality Assurance Framework (QAF) requirements and ensure evidence meets CQC expectations
Conduct focused audits (e.g. care planning, medication, infection control, pressure care and clinical monitoring) and produce clear summary reports
Provide hands-on operational and clinical support during periods of challenge, change or instability
Offer peripatetic management cover ...
Regional Support Manager in Cranleigh employer: Welford Healthcare
Welford Healthcare is an exceptional employer that prioritises the well-being and professional development of its staff. With a strong commitment to quality care, our collaborative work culture fosters innovation and growth, providing ample opportunities for training and advancement in the field of adult social care. Located in a supportive environment, we empower our employees to make a meaningful impact while ensuring compliance and excellence across our care homes.
