At a Glance
- Tasks: Ensure high-quality care in residential homes through compliance checks and continuous improvement.
- Company: Welford Healthcare, a growing boutique care home provider focused on quality.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Join a supportive team dedicated to providing excellent care and enhancing resident wellbeing.
- Why this job: Make a real difference in the lives of vulnerable adults while driving quality improvements.
- Qualifications: Experience in adult social care and strong communication skills are essential.
The predicted salary is between 39600 - 48400 £ per year.
We are seeking a highly organised, meticulous, and tenacious Quality Assurance Manager with extensive experience in adult social care, specifically within large residential and nursing care homes. The role is key to ensuring all homes achieve and maintain a good rating in all CQC key questions, while supporting continuous improvement across the business.
This role combines compliance oversight, proactive support to Home Managers, and strategic input into quality assurance systems to deliver consistent high standards across all services.
Key Responsibilities
- Conduct comprehensive compliance visits at least six-monthly across all services, producing detailed inspection reports, action plans and follow-up reviews.
- Undertake follow-up visits for homes rated Requires Improvement and carry out thematic or ad hoc audits where required.
- Oversee Continuous Improvement Plans (CIPs), monitoring progress weekly or monthly as appropriate and chairing CIP review meetings with Home Managers and Operations teams.
- Maintain robust oversight of quality assurance systems, including audits, safeguarding notifications, training matrices, DoLS trackers and dependency tools.
- Provide ongoing oversight of care planning, EMAR and clinical governance systems, including monitoring of high-risk residents and identifying emerging trends.
- Review, respond to and support resolution of professional feedback, concerns and regulatory correspondence.
- Provide hands-on support to homes during CQC inspections, PIR submissions, notifications and regulatory improvement projects.
- Deliver training, coaching and practical guidance to Home Managers and operational teams, sharing best practice and supporting sustained improvement.
- Work closely with the Head of QA to identify risks, improve systems and drive quality outcomes across the group.
- Contribute to monthly QA oversight reports, group risk meetings and senior leadership reporting, highlighting key themes, risks and areas for improvement.
- Maintain clear, open communication with homes, operations teams and external stakeholders.
About You
- Highly organised, detail-focused and committed to high-quality care.
- Strong communicator with excellent relationship-building skills.
- Proactive, resilient and supportive, with an understanding of care home pressures.
- Able to work independently and collaboratively.
- Willing to travel nationally and suitable to work with vulnerable adults.
Experience & Qualifications
- Clinical qualifications and proven clinical experience are highly desirable.
- Experience working within CQC-regulated environments is desirable.
- Confident IT skills (Excel, Word, Outlook); experience with PCS care planning and EMAR systems advantageous.
- Knowledge of the new CQC framework desirable.
- Quick learner with enthusiasm for new systems and processes.
Working Pattern & Package
Hybrid role combining home working with regular on-site visits. Competitive salary dependent on experience. Opportunity to influence quality systems and drive continuous improvement across the business.
About Us
Welford Healthcare was founded in 2017 with the goal of building a boutique collection of quality care homes across the UK. Our strategy is to grow our business by acquiring mature care homes with quality foundations and strong potential for improvement and by investing in our people and our properties to ensure our homes are always inviting and homely. As we acquire new homes, we leverage our resources and expertise to ensure that the homes we run always have our residents' wellbeing at their hearts.
Quality Assurance Manager in St Albans employer: Welford Healthcare Ltd
At Somerleigh Court Care Home, we pride ourselves on being an excellent employer, offering a warm and supportive work environment that values every team member. Our commitment to employee growth is reflected in our comprehensive induction programme and ongoing training opportunities, ensuring you can thrive in your role as a Receptionist. Located in a welcoming community, we provide free on-site parking and a workplace pension, making it a rewarding place to contribute to exceptional customer service while building meaningful relationships with residents and their families.
