At a Glance
- Tasks: Support care homes to achieve high standards and ensure smooth operations.
- Company: Welford Healthcare, a growing boutique care home provider.
- Benefits: Competitive salary, fully expensed vehicle, and strong career progression opportunities.
- Other info: Autonomous role with significant travel and a supportive team environment.
- Why this job: Make a real difference in the lives of residents while developing your leadership skills.
- Qualifications: Experience in senior care home management and understanding of CQC standards.
The predicted salary is between 36000 - 60000 £ per year.
Salary: Competitive (dependent on experience)
Location: Regional – significant travel required – East Midlands, Bury St Edmonds
Reporting to: Operations Director / Group Operations Director
About The Role
We are looking for an experienced, committed care professional to join our team as a Regional Support Manager in the East Midlands and Bury St Edmonds area. This role is ideal for someone who has successfully led a good-rated care home and is now ready to apply their expertise, leadership and passion across multiple homes.
You will work alongside Home Managers (not as a line manager), providing hands-on, practical support to ensure our homes operate smoothly, compliantly and efficiently – while remaining happy places for residents, relatives and staff. This is a highly autonomous role with real influence over how we run our business and strong opportunities for future progression.
Key Responsibilities
- Provide tailored, on-site support to Home Managers to help homes achieve and maintain Good CQC ratings
- Support the development, implementation and monitoring of robust action plans following compliance inspections, audits and external reviews
- Monitor progress against actions on a monthly basis, ensuring timely completion and sustained improvement
- Support and participate in safeguarding and whistleblowing investigations, attending meetings as required
- Work with homes to maintain high occupancy levels, drive private occupancy where appropriate and support positive resident and relative experiences
- Support effective payroll management, cost control and workforce planning to minimise or eliminate agency usage
- Review compliance reports, QA evidence and performance data, translating findings into clear, practical actions
- Support completion of monthly Quality Assurance Framework (QAF) requirements and ensure evidence meets CQC expectations
- Conduct focused audits (e.g. care planning, medication, infection control, pressure care and clinical monitoring) and produce clear summary reports
- Provide hands-on operational and clinical support during periods of challenge, change or instability
- Offer peripatetic management cover during prolonged Home Manager absence and provide intensive support to underperforming services
- Act as an emergency point of contact when Home Managers are on leave
- Support the induction and development of new Home Managers
- Attend CQC inspections, resident, relative and staff meetings as required
- Participate in weekly Home Management support calls and regional operational forums
About You
- Excellent at building rapport and maintaining strong, trusting relationships
- Calm, pragmatic, supportive and non-controlling in your approach
- Highly organised, proactive and outcomes-focused, with a hands-on mindset
- Confident interpreting compliance and performance reports and turning insight into action
- Comfortable working independently while being a strong team player
- Willing to travel extensively across the region and respond to emergency situations
- Open to feedback, learning and professional development
- Confident using IT systems and adopting new technologies
Essential Experience
- Strong understanding of CQC expectations and what good-rated care homes look like in practice
- Senior care home management experience (e.g. Home Manager, Deputy Manager or Clinical Lead)
- Experience working within large care home environments
- Proven stability and longevity in previous roles
- Experience managing safeguarding investigations and attending multi-disciplinary meetings
- Experience conducting HR investigations and hearings
Working Pattern & Package
- Typically 3–4 days per week on-site in homes, with 1–2 days working from home and occasional office days
- Competitive salary dependent on experience
- Fully expensed company vehicle
- High level of autonomy and influence
- Strong opportunities for career development and progression
About Us
Welford Healthcare was founded in 2017 with the goal of building a boutique collection of quality care homes across the UK. Our strategy is to grow our business by acquiring mature care homes with quality foundations and strong potential for improvement and by investing in our people and our properties to ensure our homes are always inviting and homely. Whilst we are a growing business, we never lose sight of our primary and enduring purpose which is to provide good quality care for vulnerable adults. As we acquire new homes, we leverage our resources and expertise to ensure that the homes we run always have our residents’ wellbeing at their hearts. Our senior leadership team has extensive experience of operating, opening and acquiring quality care homes with proven track records in regulatory compliance and running commercially successful businesses where meeting the needs and ensuring the happiness of our residents and our teams are the cornerstones of our approach.
Regional Support Manager employer: Welford Healthcare Ltd
Welford Healthcare is an exceptional employer, dedicated to fostering a supportive and nurturing work environment for our Registered Care Home Managers. With a strong emphasis on ongoing training and development, we empower our employees to grow professionally while ensuring that the wellbeing of our residents remains at the heart of everything we do. Located in a vibrant community, our new care home offers competitive salaries, free on-site parking, and an employee discount scheme, making it a rewarding place to build a meaningful career in dementia care.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Support Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its values. Show us how your experience aligns with their mission, especially in providing quality care. Tailor your answers to reflect what they’re looking for!
✨Tip Number 3
Don’t just wait for job postings! Be proactive and reach out directly to companies you admire, like us at Welford Healthcare. Express your interest in potential roles and share how you can contribute to their success.
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple gesture that shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Regional Support Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Regional Support Manager role. Highlight your experience in leading care homes and how it aligns with our mission at Welford Healthcare.
Showcase Your Skills:We want to see your strengths! Emphasise your ability to build rapport, manage compliance, and support Home Managers. Use specific examples from your past roles to demonstrate your hands-on approach.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Welford Healthcare Ltd
✨Know Your CQC Inside Out
Make sure you’re well-versed in the Care Quality Commission (CQC) standards and what makes a care home 'Good' rated. Brush up on recent compliance reports and be ready to discuss how you’ve previously ensured homes meet these expectations.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach, especially how you support Home Managers without being controlling. Think of examples where you've built strong relationships and fostered a positive environment for both staff and residents.
✨Be Ready for Real-Life Scenarios
Expect situational questions that assess your problem-solving skills. Have specific examples ready where you’ve successfully managed challenges, such as safeguarding investigations or improving occupancy levels in previous roles.
✨Demonstrate Your Organisational Skills
Since this role requires a high level of organisation, come prepared with examples of how you’ve implemented action plans and monitored progress in past positions. Highlight your proactive mindset and ability to manage multiple tasks effectively.
