At a Glance
- Tasks: Support care homes to achieve high standards and ensure smooth operations.
- Company: Welford Healthcare, dedicated to quality care and team development.
- Benefits: Competitive salary, fully expensed vehicle, and strong career progression opportunities.
- Other info: Autonomous role with significant travel and a supportive team environment.
- Why this job: Make a real difference in the lives of residents while leading positive change.
- Qualifications: Experience in senior care home management and understanding of CQC standards.
The predicted salary is between 29700 - 36300 £ per year.
Salary: Competitive (dependent on experience)
Location: covering Northampton, Luton, Bedford towards Cambridge - significant travel required
Reporting to: Operations Director
About the Role
We are looking for an experienced, committed care professional to join our team as a Regional Support Manager. This role is ideal for someone who has successfully led good-rated care homes and is now ready to apply their expertise, leadership and passion across multiple homes. You will work alongside Home Managers (not as a line manager), providing hands-on, practical support to ensure our homes operate smoothly, compliantly and efficiently - while remaining happy places for residents, relatives and staff. This is a highly autonomous role with real influence over how we run our business and strong opportunities for future progression.
Key Responsibilities
- Provide tailored, on-site support to Home Managers to help homes achieve and maintain Good CQC ratings
- Support the development, implementation and monitoring of robust action plans following compliance inspections, audits and external reviews
- Monitor progress against actions on a monthly basis, ensuring timely completion and sustained improvement
- Support and participate in safeguarding and whistleblowing investigations, attending meetings as required
- Work with homes to maintain high occupancy levels, drive private occupancy where appropriate and support positive resident and relative experiences
- Support effective payroll management, cost control and workforce planning to minimise or eliminate agency usage
- Review compliance reports, QA evidence and performance data, translating findings into clear, practical actions
- Support completion of monthly Quality Assurance Framework (QAF) requirements and ensure evidence meets CQC expectations
- Conduct focused audits (e.g. care planning, medication, infection control, pressure care and clinical monitoring) and produce clear summary reports
- Provide hands-on operational and clinical support during periods of challenge, change or instability
- Offer peripatetic management cover during prolonged Home Manager absence and provide intensive support to underperforming services
- Act as an emergency point of contact when Home Managers are on leave
- Support the induction and development of new Home Managers
- Attend CQC inspections, resident, relative and staff meetings as required
- Participate in weekly Home Management support calls and regional operational forums
About You
- Excellent at building rapport and maintaining strong, trusting relationships
- Calm, pragmatic, supportive and non-controlling in your approach
- Highly organised, proactive and outcomes-focused, with a hands-on mindset
- Confident interpreting compliance and performance reports and turning insight into action
- Comfortable working independently while being a strong team player
- Willing to travel extensively across the region and respond to emergency situations
- Open to feedback, learning and professional development
- Confident using IT systems and adopting new technologies
Essential Experience
- Strong understanding of CQC expectations and what good-rated care homes look like in practice
- Senior care home management experience (e.g. Home Manager, Deputy Manager or Clinical Lead)
- Experience working within large care home environments
- Proven stability and longevity in previous roles
- Experience managing safeguarding investigations and attending multi-disciplinary meetings
- Experience conducting HR investigations and hearings
Working Pattern & Package
- Typically 34 days per week on-site in homes, with 12 days working from home and occasional office days
- Competitive salary dependent on experience
- Fully expensed company vehicle
- High level of autonomy and influence
- Strong opportunities for career development and progression
About Us
Welford Healthcare was founded in 2017 with the goal of building a boutique collection of quality care homes across the UK. Our strategy is to grow our business by acquiring mature care homes with quality foundations and strong potential for improvement and by investing in our people and our properties to ensure our homes are always inviting and homely. Whilst we are a growing business, we never lose sight of our primary and enduring purpose which is to provide good quality care for vulnerable adults. As we acquire new homes, we leverage our resources and expertise to ensure that the homes we run always have our residents' wellbeing at their hearts. Our senior leadership team has extensive experience of operating, opening and acquiring quality care homes with proven track records in regulatory compliance and running commercially successful businesses where meeting the needs and ensuring the happiness of our residents and our teams are the cornerstones of our approach.
Regional Support Manager in London employer: Welford Healthcare Ltd
Welford Healthcare is an exceptional employer, dedicated to fostering a supportive and nurturing work environment for our Registered Care Home Managers. With a strong emphasis on ongoing training and development, we empower our employees to grow professionally while ensuring that the wellbeing of our residents remains at the heart of everything we do. Located in a vibrant community, our new care home offers competitive salaries, free on-site parking, and an employee discount scheme, making it a rewarding place to build a meaningful career in dementia care.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Support Manager in London
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Welford Healthcare Ltd for the Regional Support Manager role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Regional Support Manager in London
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Welford Healthcare Ltd, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Welford Healthcare Ltd, and how you can make a difference!
How to prepare for a job interview at Welford Healthcare Ltd
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Welford Healthcare Ltd.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Welford Healthcare Ltd appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Welford Healthcare Ltd supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
