Warehouse & Fulfilment Operative
Role Purpose
We are looking for a proactive and reliable Warehouse & Fulfilment Operative to support the smooth day-to-day running of our warehouse and fulfilment operation. In this role, you will be responsible for receiving and checking incoming goods, organising and replenishing stock, picking and packing B2B and B2C orders, and helping to ensure all deliveries are processed accurately, efficiently, and in line with Good Distribution Practice (GDP). You will play an important part in maintaining high standards of safety, stock accuracy, housekeeping, and customer service, while working closely with colleagues across the warehouse and wider business. This is a hands-on role suited to someone with warehouse despatch experience, strong attention to detail, forklift and VNA capability, good IT skills, and a flexible, team-focused approach.
Responsibilities
Support the Manager / Assistant Manager in ensuring out of stocks are well communicated with the Warehouse Manager, Supply Chain Planner, and the Customer Care Team.
- Responsible for receiving and unloading incoming shipments, checked against relevant paperwork.
- Inspecting goods for damages, defects, missing items.
- Inventory – placing stock on to shelves, racks or pallets in an organised way, updating records using handheld scanners.
- Ensure put feeds / pick feeds flowing smoothly.
- Able to cover the pick and pack functions of the warehouse for both business-to-business and business-to-consumer orders
- Be knowledgeable in all aspects of the customer delivery functions including large retail requirements and small independent pharmacy needs
- Be flexible in your work to allow the warehouse to react to day-to-day des-patch requirements
- Deliver your agreed Key Performance Indicators as outlined and agreed with your line manager
- Ensure safe warehouse operations in line with health, safety and environmental requirements, including manual handling, PPE and equipment use
- Maintain Good Distribution Practice (GDP) standards throughout operations
- Support the assembly of gifts, reworking items and any other promotional activities as requested to do so
- Manage CHEP pallet records and support promotional activities
- Assist in coordinating the delivery and collection of inbound and outbound deliveries and to ensure that external suppliers (e.g., Viking, DPD and Royal Mail) perform to the Supplier Level Agreement (SLA) levels
- Ensure Standard Operational Procedures, including the use of NAV and Handheld Scanners, are always followed
- Take part in all warehouses related staff training
- Support stock taking activity including ad hoc inventory checks and counts
- Support the Assistant Manager in ensuring the feeds are replenished on time, are well maintained, and are prioritised based on popularity
- Support the Manager / Assistant Manager in ensuring out of stocks are well communicated with the Warehouse Manager, Supply Chain Planner, and the Customer Care Team
Experience
- GCSEs (Grades A-C or equivalent) in Mathematics and English
- Experience within a warehouse despatch environment
- Forklift truck and VNA qualification essential (be able to use forklift, counterbalance, VNA, pump trucks)
- Full, clean and valid driving licence
- IT literate – MS Office tools
Key Skills
- Ability to build and maintain good internal relationships
- Strong communication skills, both verbal and written
- Team player who works collaboratively to meet shared goals
- Able to communicate effectively at all levels
- Positive, can-do attitude with pragmatic approach to problem solving
- Embraces change and looks for win-win opportunities
What's in it for You
Salary - £26,345
36 days holiday per year, inclusive of bank holidays (pro-rata); healthcare cash plan + EAP; death in service; generous staff discount on our amazing Weleda products; 5 Green days (We have a wonderful natural resource at The Field, and Green Days are a way of making use of our open space for the benefit of co-workers.
Closing date 20th November 2026, however, we reserve the right to close applications early if required.
Ready to make your warehouse expertise count for something meaningful? Apply now and help us deliver natural healthcare to communities across the UK.
