At a Glance
- Tasks: Supervise the customer care team and ensure excellent service delivery.
- Company: Join a family-owned pharmacy group with a strong community focus.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Fast-paced role with a chance to grow within a dynamic ecommerce team.
- Why this job: Make a real difference in customer care while developing your leadership skills.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 31500 - 38500 £ per year.
ABOUT WELDRICKS
Weldricks is a family-owned pharmacy group with over 60 stores and a nationally recognised website, employing more than 600 people across South Yorkshire, Lincolnshire and the East Riding. Our customers rely on us for advice and support at moments that matter, and excellent service sits at the heart of everything we do. We're growing our Ecommerce team and want to hear from people who can bring something of their own to it.
THE ROLE
You'll join our Web Shop team at the Branch Service Centre in Doncaster working on a rota covering the 6 day operation — a large team spanning customer care and distribution — supervising our customer care colleagues day to day. It's a fast-paced environment where questions and queries need handling with confidence, discretion and care. You'll set the standard for how we respond, and support your team to meet it.
WHAT YOU'LL DO
- Supervise the customer care team, making sure calls and emails are answered promptly and handled appropriately
- Work closely with dispensing teams across the business so customers are kept up to date on their orders and enquiries, and orders are dispatched promptly
- Work with the Web Shop Manager and wider team to ensure customer orders are processed in line with our procedures
- Complete day-to-day administrative tasks accurately and on time
- Support, coach and develop team members, including rotas, one-to-ones and absence reporting
WHAT YOU'LL BRING
Essential:
- Customer service experience, ideally in a contact centre, retail or ecommerce setting
- Supervisory or team leader experience, or readiness to step up into it
- Strong written and verbal communication skills
- Confidence with numbers and written English (GCSE grade 4/C or equivalent, or comparable experience)
- A friendly, professional and calm approach under pressure
- Good judgement around confidential information
Desirable:
- Experience in pharmacy, healthcare or a regulated environment
- Familiarity with ecommerce order management or customer service software
Webshop Supervisor in Doncaster employer: Weldricks Pharmacy
Weldricks Pharmacy is an exceptional employer that prioritises your career growth and development, offering comprehensive training and clear pathways to advance into supervisory and technician roles. Located in Bolton, our supportive work culture fosters teamwork and a commitment to delivering outstanding customer care, making it a rewarding environment for those passionate about pharmacy and healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Webshop Supervisor in Doncaster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Weldricks Pharmacy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Weldricks Pharmacy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Webshop Supervisor in Doncaster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Weldricks Pharmacy:Your cover letter is your chance to shine! Tell us why you want to work at Weldricks Pharmacy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Weldricks Pharmacy!
How to prepare for a job interview at Weldricks Pharmacy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
