Business Account Executive in Market Harborough

Salary – £24,500-£26,500 (depending on experience)

Location – 24 The Point, Rockingham Road, Market Harborough, LE16 7QU

Contract – Full-time 37.5 hours per week

Please note – We are unable to offer visa sponsorship for this position. Applicants must have the right to work.

About Us

At Welcomm Communications, we’re more than just a service provider. Our team is dedicated to supporting businesses, ensuring they have all the necessary tools to effectively communicate; we’re in the business of helping business connect to their customers. Their success is our success. This commitment is what truly brings a family feel to our business.

We are immensely proud to be known for our award-winning customer service and operational support, having been recognised as O2’s Business Partner of the Year for six consecutive years, an unprecedented accomplishment and we are committed to continuing this excellent service for our customers.

Our core values drive everything we do:

• Trust (Integrity): We prioritise honesty, transparency, and ethical decision-making.
• Innovation: We embrace a growth mindset, excel in problem-solving, remove blockers, and seek new opportunities.
• People First: We value empathy, emotional intelligence, and prioritise building strong relationships.
• Collaboration: We foster inclusivity, strong communication, and work to break down silos.

Role Purpose

As a Business Account Executive, you are responsible for the day-to-day management of a portfolio of small business customers accounts (less than 10 employees). You will build and nurture lasting rapport with customers, tailoring solutions to ensure their unique needs are met, while maximising sales by finding areas within the account to upsell and cross sell across Welcomm’s verticals, increasing monthly recurring revenue within your base.

Role Responsibilities

• Support and maintain a portfolio of small business customer accounts (less than 10 employees), ensuring regular contact to check satisfaction with current services and address any concerns.
• Proactively contact customers in line with contact strategy, arranging meetings via Teams or in person where appropriate.
• Responsible for creating and progressing new business opportunities within the account base by understanding customer needs and highlighting relevant products or services.
• Build and maintain positive relationships with customers, ensuring Welcomm is front of mind when they are reviewing or renewing services.
• Prepare for customers meetings with support from Product Specialist by gathering relevant information and aligning proposed solutions with customer needs.
• Liaise with internal departments to ensure smooth delivery of services, keeping customers informed and supported throughout the process.
• Keep accurate records of all customer interactions and updates in the CRM system (Layer), supporting future engagement and opportunity tracking.
• Contribute to base development by staying alert to potential referrals, local opportunities, and customer expansion needs.
• Negotiate and closing deals to meet sales targets in alignment with the Head of Account Management and Welcomm’s goals.
• Deliver activity in line with Welcomm’s KPI expectations.
• Engage in training sessions (including CQMs), applying feedback and new knowledge to improve customer engagement and account coordination while working with the Head of Account Management to identify areas for personal development.
• Support a positive team culture and embrace the Welcomm values.

Education and Skills/Qualifications

• Experience in a B2B sales environment. (Essential)
• Full, clean UK Driving Licence (Essential)
• Proficient in Microsoft Suite. (Essential)
• Face-2-Face customer sales experience. (Beneficial but not required)
• Bachelor’s degree in a Business discipline (Beneficial but not required)
• Industry knowledge and experience with CRM systems (Beneficial but not required)

Personal Attributes

• Customer-centric.
• Highly organised.
• Sales-driven.
• Empathetic – truly care for your customers.

What We Offer

• Uncapped quarterly paid commission structure.
• An enhanced annual leave entitlement with the option to buy or sell days.
• Employee recognition events, awards, and incentives.
• Healthcare cashback plan to help with medical and therapy bills, 24/7 GP access and an employee assistance programme (EAP).
• Retail and hospitality discounts through Perkbox.

Please Note

We embrace diversity and are committed to create an inclusive environment where all individuals feel valued, respected and heard. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, neurodiversity, gender reassignment or identity, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

We are committed to providing reasonable adjustments throughout our application and interview process to ensure you can showcase your best self.

We prioritise our employees' well-being and recognise the importance of a healthy work-life balance. We offer flexible working patterns and alternatives to full-time work, and we are dedicated to finding the best solution that fits your lifestyle and needs.

Disclosure and barring (DBS) check

As part of our partner agreement with O2, we are required to carry out a Basic Disclosure (Criminal Conviction Certificate) check for all our employees.

Note to Recruitment Agencies

We truly appreciate your interest in assisting us, but at this time, we are focusing on direct applications and managing our recruitment process in-house. Thank you for your understanding and cooperation.