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- Tasks: Manage and grow relationships with business customers, driving account success through tailored solutions.
- Company: Join Welcomm Communications, a family-oriented team known for award-winning customer service.
- Benefits: Enjoy a competitive salary, commission structure, hybrid working, and generous leave policies.
- Why this job: Make a real impact by helping businesses connect with their customers effectively.
- Qualifications: Proven account management experience and strong communication skills are essential.
- Other info: Embrace diversity in an inclusive environment with excellent career growth opportunities.
The predicted salary is between 28000 - 36000 £ per year.
Salary: £32,000-£40,000 (depending on experience)
Location: 24 The Point, Rockingham Road, Market Harborough, Leicestershire, LE16 7QU
Contract: Full-time 37.5 hours per week, permanent upon completion of probationary period
About Us
At Welcomm Communications, we are more than just a service provider. Our team is dedicated to supporting businesses, ensuring they have all the necessary tools to effectively communicate; we are in the business of helping businesses connect to their customers. Their success is our success. This commitment is what truly brings a family feel to our business.
We are immensely proud to be known for our award-winning customer service and operational support, having been recognised as O2's Business Partner of the Year for six consecutive years—an unprecedented accomplishment and we are committed to continuing this excellent service for our customers.
Our core values drive everything we do:
- Trust (Integrity): We prioritise honesty, transparency, and ethical decision-making.
- Innovation: We embrace a growth mindset, excel in problem-solving, remove blockers, and seek new opportunities.
- People First: We value empathy, emotional intelligence, and prioritise building strong relationships.
- Collaboration: We foster inclusivity, strong communication, and work to break down silos.
Role Purpose
As an Account Development Manager, you are responsible for the proactive management of an allocated customer base of businesses with 10+ employees. You will cultivate strong, long-term relationships through strategic engagement, ensuring customer needs are understood and addressed with tailored solutions. By identifying opportunities to expand the use of Welcomm's products and services, you will drive account growth through upselling and cross-selling, increasing monthly recurring revenue and contributing to the overall success of your base.
Key Responsibilities
- Manage a portfolio of business customers with 10+ employees, taking full ownership of customer relationships.
- Proactively engage customers in line with our contact strategy (calls every 3 months; meetings every 6 months), in person or via Microsoft Teams.
- Identify opportunities to increase recurring revenue by understanding customer challenges and aligning solutions accordingly.
- Work closely with Sales Admin to prepare accurate and timely quotations.
- Partner with product specialists to prepare for customer meetings and deliver high-quality solutions.
- Strengthen long-term relationships and position Welcomm as the preferred supplier.
- Prepare thoroughly for client meetings, ensuring solutions are tailored to each business.
- Negotiate and close opportunities in line with sales targets and company objectives.
- Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.
- Maintain accurate records in our CRM system (Layer).
- Proactively identify new opportunities through referrals, research, and outreach.
- Drive results in line with Welcomm's KPI expectations.
- Engage in training sessions (including CQMs).
Education and Skills/Qualifications
- Proven track record in account management.
- B2B sales experience (Essential)
- Full, clean UK Driving Licence (Essential)
- Proficient in Microsoft Suite (Essential)
- Face-to-Face customer sales experience (Essential)
- Bachelor's degree in a Business discipline (Beneficial but not required)
- Industry knowledge and experience with CRM systems (Beneficial but not required)
What We Offer
- Company car OR car allowance.
- Quarterly paid commission structure (uncapped).
- 23 days annual leave + Bank Holidays (Increases with length of service)
- Buy/Sell holiday scheme
- Employee recognition events, awards, and incentives.
- Paid volunteering day.
- Hybrid working (post onboarding period).
- Healthcare cashback plan to help with medical and therapy bills, 24/7 GP access and an employee assistance programme (EAP) (Post Probation).
- Retail and hospitality discounts through Perkbox (Post Probation).
Please Note
We embrace diversity and are committed to creating an inclusive environment where all individuals feel valued, respected, and heard. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, neurodiversity, gender reassignment or identity, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
We are committed to providing reasonable adjustments throughout our application and interview process to ensure you can showcase your best self. We prioritise our employees' well-being and recognise the importance of a healthy work-life balance. We offer flexible working patterns and alternatives to full-time work, and we are dedicated to finding the best solution that fits your lifestyle and needs.
Disclosure and barring (DBS) check
As part of our partner agreement with O2, we are required to carry out a Basic Disclosure (Criminal Conviction Certificate) check for all our employees.
Account Development Manager in Leicester employer: Welcomm Communications
Contact Detail:
Welcomm Communications Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Development Manager in Leicester
✨Tip Number 1
Get to know the company inside out! Research Welcomm Communications, their values, and their services. This way, when you chat with them, you can show off your knowledge and how you align with their mission.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for you. It’s a great way to get insider info and make a good impression.
✨Tip Number 3
Prepare for your interviews by practising common questions and scenarios related to account management. Think about how you can demonstrate your problem-solving skills and ability to build relationships—key traits for this role!
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Account Development Manager in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Development Manager role. Highlight your relevant experience in account management and B2B sales, and show how you align with our core values like trust and collaboration.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to drive results. Use numbers where possible to quantify your success in previous roles, especially in increasing revenue or managing customer relationships.
Be Personable: We love a friendly approach! When writing your application, let your personality shine through. Show us that you value building strong relationships and have a genuine interest in helping businesses succeed.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Welcomm Communications
✨Know Your Customer Base
Before the interview, research the types of businesses Welcomm Communications serves. Understand their challenges and how the company's products can help. This will show your proactive approach and ability to tailor solutions to customer needs.
✨Demonstrate Relationship Building Skills
Be ready to share examples of how you've successfully built long-term relationships in previous roles. Highlight your emotional intelligence and empathy, as these are key values for the company. Use specific anecdotes that showcase your ability to connect with clients.
✨Prepare for Role-Specific Scenarios
Think about potential scenarios you might face as an Account Development Manager. Prepare to discuss how you would identify upselling opportunities or handle customer objections. This will demonstrate your strategic thinking and problem-solving skills.
✨Showcase Your Collaborative Spirit
Welcomm values collaboration, so be prepared to discuss how you've worked with internal teams in the past. Share examples of how you’ve partnered with sales or product specialists to deliver high-quality solutions, emphasising your ability to break down silos.
