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For Companies At a Glance
- Tasks: Manage a portfolio of small business accounts, ensuring customer satisfaction and identifying growth opportunities.
- Company: Join Welcomm Communications, an award-winning provider known for exceptional customer service and support.
- Benefits: Enjoy uncapped commission, enhanced leave, healthcare cashback, and discounts through Perkbox.
- Why this job: Be part of a supportive team that values innovation, collaboration, and personal development.
- Qualifications: 1 year of B2B sales experience and a full UK driving licence are essential.
- Other info: Flexible working options available to fit your lifestyle.
The predicted salary is between 20500 - 22500 £ per year.
Overview
Job title: Business Account Manager. Based at Welcomm Communications Ltd. Salary: £24,500-£26,500 (depending on experience). Location: 24 The Point, Rockingham Road, Market Harborough, LE16 7QU. Contract: Full-time 37.5 hours per week. Please note: We are unable to offer visa sponsorship for this position. Applicants must have the right to work.
About Us
At Welcomm Communications, we’re more than just a service provider. Our team is dedicated to supporting businesses, ensuring they have all the necessary tools to effectively communicate; we’re in the business of helping business connect to their customers. Their success is our success. This commitment is what truly brings a family feel to our business.
We are immensely proud to be known for our award-winning customer service and operational support, having been recognised as O2’s Business Partner of the Year for six consecutive years, an unprecedented accomplishment and we are committed to continuing this excellent service for our customers.
Our core values drive everything we do:
- Trust (Integrity): We prioritise honesty, transparency, and ethical decision-making.
- Innovation: We embrace a growth mindset, excel in problem-solving, remove blockers, and seek new opportunities.
- People First: We value empathy, emotional intelligence, and prioritise building strong relationships.
- Collaboration: We foster inclusivity, strong communication, and work to break down silos.
Role Purpose
As a Business Account Manager, you are responsible for the proactive management of an allocated customer base of businesses with 5 to 10 employees. You will build and nurture lasting rapport with customers, tailoring solutions to ensure their unique needs are met, while maximising sales by finding areas within the account to upsell and cross sell across Welcomm’s verticals, increasing monthly recurring revenue within your base.
Role Responsibilities
- Manage an allocated customer base of 5 to 10 employees, keeping regular contact with to ensure they are satisfied with the services being provided.
- Arrange and sit meetings with every account in base every 3 months, on Teams or preferably face-to-face.
- Identify opportunities within an account for growth in GP, assessing their needs and pain points to create a tailored sales strategy to upsell and cross sell across all verticals, expanding the use of Welcomm products and services and increasing overall company GP.
- Work alongside product specialists to prepare for customer meetings, utilising their expertise to best benefit the customer and fulfil their unique needs.
- Establish and nurture strong relationships with existing and potential customers, effectively presenting Welcomm’s value proposition and positioning us as their first choice when existing contracts are expiring, and they are looking for new solutions.
- Own client interactions, demonstrating thorough preparation to present solutions and product offerings tailored to client individual needs.
- Negotiate and close deals to meet sales targets in alignment with the Head of Account Management and Welcomm’s goals.
- Liaise with other Welcomm departments on the pre and post sales processes, ensuring projects are completed in line with pre-set expectations, checking-in with customers to ensure they are updated accordingly and satisfied with the outcome, delivering a seamless experience to all customers.
- Record all customer contact and activity on the Layer, facilitating future opportunities.
- Champion base growth by proactively researching and identifying potential business opportunities, conducting 5 a side drop-ins to businesses (when out on meetings), asking existing customers for referrals when appropriate and planning own strategic call-out sessions.
- Engage in training sessions, taking advise on board, being open to feedback and then implementing new tactics accordingly to improve strategy.
- Work alongside the Head of Account Management to identify any gaps in knowledge or skill where improvement can occur, proactively seeking self-development.
- Help promote a positive culture, helping team members and new starters when required.
Education and Skills/Qualifications
- 1 year’s experience in a B2B sales environment. (Essential)
- Full, clean UK Driving Licence (Essential)
- Proficient in Microsoft Suite. (Essential)
- Face-2-Face customer sales experience. (Beneficial but not required)
- Bachelor’s degree in a Business discipline (Beneficial but not required)
- Industry knowledge and experience with CRM systems (Beneficial but not required)
Personal Attributes
- Customer-centric.
- Highly organised.
- Sales-driven.
- Empathetic – truly care for your customers.
What We Offer
- Uncapped quarterly paid commission structure.
- An enhanced annual leave entitlement with the option to buy or sell days.
- Healthcare cashback plan to help with medical and therapy bills, 24/7 GP access and an employee assistance programme (EAP).
- Retail and hospitality discounts through Perkbox.
Please Note
We embrace diversity and are committed to create an inclusive environment where all individuals feel valued, respected and heard. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, neurodiversity, gender reassignment or identity, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
We are committed to providing reasonable adjustments throughout our application and interview process to ensure you can showcase your best self.
We prioritise our employees\’ well-being and recognise the importance of a healthy work-life balance. We offer flexible working patterns and alternatives to full-time work, and we are dedicated to finding the best solution that fits your lifestyle and needs.
Disclosure and barring (DBS) check
As part of our partner agreement with O2, we are required to carry out a Basic Disclosure (Criminal Conviction Certificate) check for all our employees.
Note to Recruitment Agencies
We truly appreciate your interest in assisting us, but at this time, we are focusing on direct applications and managing our recruitment process in-house. Thank you for your understanding and cooperation.
If you have any questions, please contact our Recruitment and Learning Specialist directly at miriam.jose@welcomm.co.uk
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Business Account Manager employer: Welcomm Communications
Contact Detail:
Welcomm Communications Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Account Manager
✨Tip Number 1
Familiarise yourself with Welcomm Communications' core values. Understanding their commitment to trust, innovation, and collaboration will help you align your approach during interviews and discussions, showcasing that you are a good cultural fit.
✨Tip Number 2
Prepare specific examples of how you've successfully managed customer accounts in the past. Highlight instances where you've identified growth opportunities and tailored solutions to meet client needs, as this aligns directly with the role's responsibilities.
✨Tip Number 3
Research the telecommunications industry and Welcomm’s position within it. Being knowledgeable about their products and services will allow you to engage in meaningful conversations and demonstrate your enthusiasm for the role.
✨Tip Number 4
Network with current or former employees of Welcomm Communications on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Business Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in B2B sales and customer relationship management. Use specific examples that demonstrate your ability to build rapport and meet sales targets, as these are key aspects of the Business Account Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention how your values align with Welcomm's core values, such as trust and collaboration, and provide examples of how you've demonstrated these in your previous roles.
Showcase Your Skills: Highlight your proficiency in Microsoft Suite and any experience with CRM systems. If you have face-to-face sales experience, be sure to mention it, as this is beneficial for the role. Use bullet points for clarity and impact.
Prepare for Potential Questions: Think about how you would respond to questions regarding your approach to managing customer accounts and identifying growth opportunities. Be ready to discuss specific strategies you've used in the past to upsell or cross-sell products.
How to prepare for a job interview at Welcomm Communications
✨Understand the Company Culture
Before your interview, take some time to research Welcomm Communications and their core values. Understanding their commitment to trust, innovation, and collaboration will help you align your answers with what they value most.
✨Prepare for Customer Scenarios
As a Business Account Manager, you'll need to demonstrate your ability to manage customer relationships effectively. Prepare examples of how you've successfully built rapport with clients in the past and how you tailored solutions to meet their needs.
✨Showcase Your Sales Experience
Highlight your B2B sales experience during the interview. Be ready to discuss specific instances where you've identified growth opportunities within accounts and how you successfully upsold or cross-sold products.
✨Ask Insightful Questions
At the end of the interview, don't forget to ask questions that show your interest in the role and the company. Inquire about their approach to customer satisfaction or how they measure success in the Business Account Manager position.
