Reception/Administrator in Southall

We are offering an exciting opportunity to join our hardworking and welcoming GP Practice as a Receptionist/Administrator, providing vital support and becoming an integral part of our dedicated Team. This is a part-time position, working 5 days per week, Monday to Friday, with a mix of morning and afternoon schedules. In this part-time role, no two days are ever the same you'll be helping patients, solving problems, and making a real difference in peoples lives.

Alongside greeting patients, managing appointments, and handling enquiries with care, you'll also take on some important administrative tasks, filing of letters and other tasks that keep the practice running smoothly. It can be challenging at times, but you'll be part of a team that works together, supports one another, and takes pride in delivering excellent patient care.

We are looking for an experienced receptionist/administrator to step in and support our team.

Main duties of the job

As a GP Receptionist/Administrator, you will be at the heart of our practice, making a real difference to patients and the team. Your role will be varied, rewarding, and sometimes challenging - but always important.

• Be the first friendly face and voice patients encounter, whether welcoming them in person, answering the phone, or responding to emails.
• Help patients feel supported by managing appointments, processing referrals, and guiding them through their healthcare journey.
• Keep communication flowing between patients and healthcare professionals, ensuring everyone has the information they need.
• Filing of simple letters and reports.
• Take on key admin tasks that keep the practice running smoothly, from handling queries to maintaining accurate records.
• Champion safety and standards by following procedures, keeping the environment clean and safe, and supporting governance responsibilities.
• Work closely with the Reception Team and Practice Manager to deliver excellent reception and administrative services, contributing to patient care and the wider success of the practice.

This is a role where you'll be helping people every day, working in a supportive team, and knowing that your contribution truly makes a difference.

About us

We are a friendly GP surgery, dedicated to providing high quality, patient care to our local community in Southall. We serve a diverse patient population, and pride ourselves on offering a welcoming and supportive environment for both patients and staff. Our multidisciplinary team includes GPs, Nurses, Pharmacists, Healthcare Assistants, and administrative staff, who work closely together to ensure efficient and compassionate service delivery. We are committed to continuous improvement, staff development, and embracing innovation in primary care.

We have a list size of 6400 patients. We offer 28 days pro rata annual leave, including Bank Holidays, and access to join the NHS Pension Scheme.

Job responsibilities

As a GP Receptionist/Administrator, you will be the first point of contact for patients and play a key role in keeping the practice running smoothly. Your work will be varied, rewarding, and always important.

• Welcome patients and visitors in person, on the phone, and by email, making sure they feel supported.
• Book, change, or cancel appointments and help patients with referrals.
• Guide patients to the right healthcare professional or service.
• Keep the reception area clean and safe so patients feel comfortable.
• Help improve systems by checking processes and following health and safety rules.
• Protect patient privacy and treat everyone with dignity and respect.
• Join team meetings and share ideas to improve patient care.
• Handle concerns or complaints calmly and kindly.
• Act as a chaperone when patients need support during appointments.
• Keep accurate records of patient interactions.
• Register new patients and update records.
• Scan and process documents and use clinical IT systems.
• Use resources wisely and avoid unnecessary waste.
• File simple letters received via the system and post.
• Support the Medical Secretary with basic administrative tasks.

Qualifications

Previous NHS experience as Receptionist/Administrator for at least 2-3 years. A good standard of education with good literacy and numeracy demonstrated by further education qualifications in relevant topics. Holds or is working towards an NVQ or BTEC in business administration, IT skills and/or health and social care. Demonstrable enthusiasm to further own skills and knowledge through learning and development.

Experience

Must have NHS General Practice Experience for 2-3 years as a Receptionist/Administrator.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.