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- Tasks: Be the friendly face of our veterinary practice, managing calls and client interactions.
- Company: Join Donaldson's Vets, a passionate independent veterinary group dedicated to animal care.
- Benefits: Enjoy flexible hours, competitive pay, training opportunities, and staff discounts.
- Why this job: Make a difference in animal welfare while working in a supportive, inclusive environment.
- Qualifications: Strong IT skills and a passion for customer service are essential; experience is a plus.
- Other info: Part-time role with varied shifts across multiple locations; driving licence required.
Join to apply for the Roving Veterinary Receptionist role at Welcome Media
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Join to apply for the Roving Veterinary Receptionist role at Welcome Media
Job Title: Roving Veterinary Receptionist
Location: Huddersfield
Salary: £12.21 – £13.52 per hour average, dependant on age and experience
Hours: 30 hours per week – a mix of shift patterns Monday – Friday, 7.30am-1.30pm or 1.30pm-7.30pm.
Saturdays on rota with overtime, Sunday back up rota approx. 1:25
Holidays: 31 days start (inc stat), increase to 34 with service
Job type: Part Time, Permanent
Donaldson\’s Vets Ltd are an independently owned veterinary group with seven practices including our own hospital.
We care passionately about looking after animals and pride ourselves on providing \’Total Care\’ for pets. We combine truly cutting-edge training, facilities, equipment and premises with good old fashioned personal care. We are committed to promoting a positive diverse and inclusive work environment focussed on staff welfare and wellbeing.
The Role
Donaldson\’s is currently recruiting for a roving receptionist to join our dedicated and expanding team, working across all of our 7 branches within Kirklees and surrounding areas you will provide reception cover.
This is a great opportunity for someone who wants to be part of a growing organisation who can provide a high standard of customer service and clinical care. You need to be a highly motivated individual, able to work in a fast-paced environment and able to promote animal welfare. You must have strong communication skills with a passion for providing the best customer care experience reflecting Donaldson\’s excellent reputation.
We encourage learning and development and you will have opportunities to attend training both in-house & externally. You will be expected to take ownership for your personal learning and be committed to contribute to improving our standards.
If you have proven experience in a similar role and or simply have the drive, enthusiasm and ambition to be a part of a forward-thinking company, this is the job for you.
Main duties will include
- Prompt efficient answering of calls
- Greeting of clients on arrival.
- Arrange appointments, register clients and pets, invoices, process payments.
- Liaise with clients, book follow up appointments and ensure payments are made.
- Ensure the smooth running of appointments and admissions for vets and nurses.
- Monitor client flow from check in to discharge.
- Assess the urgency of a pet\’s condition when booking emergency appointments -with guidance.
- Give advice on nurse/vet clinics, cost of treatments, insurance and payments.
- Take excess payments for insured clients, complete claim forms before the client leaves
- Ethically promote (VIP) pet health care plan, pet insurance
- Answer basic questions on practice policy, eg neutering, vaccinations and pre – op advice.
- Develop preventative health care knowledge to provide advice in line with practice protocols, topics such as flea, worm treatment, vaccination, diet.
- To be familiar with GDPR
- Resolve, assist with complaints or queries
- General clerical duties including filing, photocopying, emailing, scanning.
- Maintain high standards of cleanliness and hygiene in reception, waiting areas, consulting rooms and client toilets, including restocking supplies. Cleaning duties involve a hands-on, active approach.
About You
Job Specific
- Proven experience in a similar role is ideal but not essential
- We require candidates with strong, demonstrable IT skills
- Experience working with computer management systems
- A driving licence is required to be a successful applicant
Core Skills
- Confident in using a wide range of digital tools and systems to support daily tasks, communication, and problem-solving. Ability to quickly adapt to new technologies and work efficiently in a digital environment is essential.
- Attention to detail and good communication skills are essential
- Ability to successfully handle difficult customers
- Patience and ability to remain calm in stressful situations
- Sound, interpersonal approach
Personal Qualities
- The company operates within a dynamic and fast paced environment; to thrive you will need to be friendly, approachable, flexible, highly motivated with excellent communication skills.
- Committed to learning new skills.
- A \’can do\’ attitude with a team working ethic
Benefits
- Salary Sacrifice Scheme
- Pension
- Company Sick Pay Scheme
- Enhanced maternity pay
- CPD allowance & support
- EAP (Employee Assistance Programme)
- Staff Discount Scheme
- Cycle to work scheme
- Training programme
Please Note
Bluetownonline are advertising this role on behalf of the company Donaldson\’s Vets.
When applying you should provide a covering letter.
All candidates must be currently eligible to both live and work in the United Kingdom.
Please click the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience and relevant job titles of: Receptionist, Medical Receptionist, Customer Service, Administrator, Administrative Assistant, Customer Care, Customer Support, Client Service, Vets Receptionist, Vets Administrator may also be considered for this role.
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Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Part-time
Job function
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Job function
Health Care Provider
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Industries
Veterinary Services
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Roving Veterinary Receptionist employer: Welcome Media
Contact Detail:
Welcome Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Roving Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the specific duties of a Roving Veterinary Receptionist. Understanding the role's requirements, such as handling client queries and managing appointments, will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples from previous roles where you successfully handled difficult situations or provided exceptional care. This will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 3
Research Donaldson's Vets and their commitment to animal welfare. Being able to discuss their values and how they align with your own during an interview can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Donaldson's Vets if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Roving Veterinary Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in a veterinary or medical setting. Emphasise your strong communication skills and ability to handle difficult situations.
Craft a Compelling Cover Letter: In your cover letter, express your passion for animal welfare and customer care. Mention specific examples of how you've provided excellent service in past roles and how you can contribute to Donaldson's Vets' reputation.
Showcase IT Skills: Since the role requires strong IT skills, mention any experience you have with computer management systems or digital tools. Highlight your ability to adapt to new technologies quickly.
Demonstrate Your Commitment to Learning: Mention any relevant training or courses you've completed, especially those related to veterinary care or customer service. Show that you're eager to learn and grow within the company.
How to prepare for a job interview at Welcome Media
✨Show Your Passion for Animal Welfare
Make sure to express your genuine love for animals during the interview. Share any relevant experiences you have had with pets or in animal care, as this will resonate well with the values of Donaldson's Vets.
✨Demonstrate Strong Communication Skills
Since the role involves interacting with clients and handling their queries, practice clear and confident communication. Be prepared to discuss how you've successfully managed difficult customer interactions in the past.
✨Familiarise Yourself with Veterinary Terminology
Brush up on basic veterinary terms and common procedures. This knowledge will not only impress your interviewers but also show that you're committed to learning and contributing to the team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in a fast-paced environment. Think of examples where you've had to think on your feet or manage multiple tasks simultaneously, and be ready to share those stories.