Medical Assistant in Brockton

Welcome Health is redefining what primary care for older adults can look like: deeply personal, relationship driven, and grounded in what matters most to each individual. Built on the principles of geriatric medicine and backed by SCAN Group, Welcome Health delivers care that meets patients where they are, including in home, in clinic, and virtual visits.

This position will work in the Welcome Health Clinic in Riverside.

Welcome Health is a medical group providing best in class primary care to older adults in clinic, virtually, and in home. Grounded in the science and art of geriatric medicine, our providers seek to remove the barriers that older adults face in their pursuit of what matters most to them. Our philosophy is based on four underlying principles:

• Deliver high quality care;
• Prioritise the patient experience;
• Provide personalised care centred on the patient’s goals;
• Leverage a team-based, holistic model of approach to care delivery.

We seek an experienced Medical Assistant to temporarily support the fulfilment of Welcome Health’s mission to transform care delivery for all older people. This position may require flexibility in working in clinic or remotely in the field.

Work Area Preparation / Maintenance

• Maintains equipment and medical supplies, including reordering, stocking, cleaning and troubleshooting.
• Maintains examination areas, preparing exam and treatment rooms with necessary instruments.
• Maintains a clean and sanitary clinic environment through daily cleaning.

Clinical Duties

• For clinic visits, support the clinician in preparing the patient for the visit, which may include rooming, checking vitals, transcribing medical history, etc.
• Contact patients to collect clinical and psycho-social information.
• Coach or train patients on how to utilise technology (e.g., tablets) to communicate with the care team and for virtual visits.
• Under the supervision of physician or nurse, assist with performing assessments and treatments.
• Responsible for pre-visit preparation (chart prep, labs, x-ray, etc.) ensuring all required items have been completed.
• Set up exam rooms and check in patients.
• Prepare patients for examination and treatment, including taking histories, vital signs, gathering health maintenance information, specimen collection, updating health maintenance, accurately identifying medication changes, updating allergies, and documenting all patient care given.
• Report significant findings and pertinent patient observations to clinic physician; monitor and communicate changes in patient condition.
• Administer specific medications under direction of physician.
• Follow WHMG policies and procedures related to care (treatment, medication administration, documentation, storage and handling vaccines, sterilisation, etc.).
• Perform duties within the MA scope of practice, as defined by the applicable state laws/regulations.
• As directed by provider, submit referrals, authorisations and medication refill orders, and follow up with patient accordingly.
• Conduct routine quality control checks, including infection control measures, equipment QA, and checks for expired medication and supplies.
• Perform waived laboratory testing.
• Schedule diagnostic testing.
• Apply or assist with the application of durable medical equipment.
• Participate in care team meetings to discuss patient care and clinic operations.
• Assist physician with office procedures: preparing instruments needed for suturing, providing equipment and solutions for biopsies, providing supplies needed for splinting.
• Screen telephone calls for referral to physician.
• Perform administrative or clerical duties as assigned, including filing, reception, scheduling, data entry and patient registration.

Customer Service

• Demonstrate an active concern for all customers (both external and internal) by responding to their needs and expectations in a positive and exemplary manner, thus promoting positive interpersonal relationships.
• Promptly respond to requests for service with courtesy and helpfulness.
• Listen attentively to and empathise with customers, co-workers and supervisors.
• Explain what you do, giving appropriate information related to services performed, ensuring it is accurate, complete and understood.
• Attend to customer, co-worker and supervisor needs with a gracious and respectful attitude; answer all questions with patience and professionalism.
• Adhere to customer service excellence policies and standards.
• Handle complaints in a responsive and professional manner.

Performance Improvement

• Actively identify and report opportunities for improvement, seek solutions and communicate through proper chain of command.
• Actively participate in departmental PI activities including committee involvement and assisting with formulating and monitoring PI criteria and indicators.
• Demonstrate flexibility and support changes that improve quality of care, service and operations.

Safety

• Safely perform job duties by maintaining a safe and clean work environment and practising safe work habits.
• Demonstrate understanding of fire, disaster, safety and infection control policies and attend and complete all required training and meetings in a timely manner.

Improves skills through continued education and training. Applies and shares new knowledge, skills and information in the workplace. We seek rebels who are curious about AI and its power to transform how we operate and serve our members. Actively supports the achievement of Welcome Health’s Vision and Goals. Other duties as assigned.

Your Qualifications

• Experience delivering clinical care, preferably in an outpatient or in-home setting.
• Prior experience working with older adults (65+) is strongly preferred.
• Active Medical Assistant certification.
• Basic proficiency in MS Office products.
• Experience using Athena is preferred.
• Thrives in a fast paced, ever‑changing environment, and is excited to help build a great organisation.
• Comfortable with ambiguity and can work independently.
• Fluency in Spanish is required; a test will be administered to assess proficiency.
• U.S. work authorisation.

Tuberculosis Screening Policy

To ensure the health and safety of our members, if you are selected for this position, your job offer with SCAN will be contingent on providing proof of tuberculosis screening upon hire or providing proof of a negative screening within the last year. If you have a disability/medical reason or sincerely held religious belief that prevents you from providing information required in this policy, SCAN will initiate and engage in an interactive process to evaluate what, if any, reasonable accommodations may be available.

What's in it for you?

• Base salary range: $20.00 to $25.00 per hour.
• An annual employee bonus program.
• Robust wellness program.
• Generous paid‑time‑off (PTO).
• Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday.
• Excellent 401(k) retirement saving plan with employer match and contribution.
• Robust employee recognition program.
• Tuition reimbursement.
• An opportunity to become part of a team that makes a difference to our members and our community every day!

At Welcome Health we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Welcome Health is proud to be an Equal Employment Opportunity and affirmative action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, marital status, disability, protected veteran status or any other status protected by law. A background check is required.