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- Tasks: Lead customer service teams to deliver exceptional service and maintain high standards.
- Company: Join Welcome Break, a top UK motorway service operator with a vibrant team culture.
- Benefits: Earn up to £32,000, enjoy a £10 meal allowance, and flexible working patterns.
- Other info: Clear career progression opportunities and discounts at popular brands.
- Why this job: Make a visible difference every day while developing your leadership skills.
- Qualifications: Management experience in fast-paced environments and a passion for team development.
The predicted salary is between 32000 - 32000 £ per year.
Welcome Break, Woodall, Sheffield, S26 7XR
Full-time role | Rewarding salary package up to £32,000 with annual bonus | £10 meal allowance every shift
Ready to lead from the front and set the standards that customers notice straight away? As a Customer Service Manager at Welcome Break, you’ll lead our customer service and maintenance teams to deliver exceptional service, immaculate facilities and a safe, welcoming environment for every customer on the move. This is a hands-on leadership role where you’ll take ownership of site cleanliness and hygiene, support proactive and reactive maintenance, and make sure health & safety and compliance standards are followed across all areas.
As a Customer Service Manager, you’ll work closely with the Site Leader and the customer service team, stepping in to solve problems quickly and keeping everything running smoothly behind the scenes. A Customer Service Manager will also lead on audits and inspections, liaise with different areas of the business, customer feedback and help create a culture where We Care, We Are a Team, and We Deliver every day.
Role
This role could be a great fit if you:
- Have management experience in a fast-paced retail, catering or customer service environment
- Enjoy leading, coaching and developing teams and know how to get the best out of people
- Take real pride in standards from site cleanliness and presentation to safety and compliance
- Can stay calm under pressure, prioritise quickly and keep things moving in a high-volume environment
- Are confident handling audits, inspections and day to day problem solving, including coordinating repairs and contractors
- Are ambitious and keen to grow your leadership career with clear progression opportunities
If you’re looking for a role where you can make a visible difference every day leading great teams, protecting standards and creating a site customers are proud to stop at, we’d love to hear from you!
What you’ll get as a Customer Service Manager at Welcome Break
- £10 meal allowance every shift, rewarding salary and annual bonus scheme
- Flexible working patterns that fit your lifestyle
- 50% off onsite brands (including KFC, Burger King, Starbucks & Pizza Express) that will extend to your family and friends when you visit with them
- My Welcome Break discounts savings at hundreds of retailers
- Incentive schemes to reward great performance
- Clear career progression from Site Manager roles in Operations or specialised Head Office roles out in the field
- Apprenticeship programmes where you can learn and earn at the same time
- Holiday allowance that grows with service
- Cycle to Work scheme
- Free onsite parking
- Uniform provided
About Welcome Break
Welcome Break is one of the UK’s leading motorway service operators, running 61 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Taco Bell, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break.
Customer Service Manager in Rotherham employer: Welcome Break
Contact Detail:
Welcome Break Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Rotherham
✨Tip Number 1
Get to know the company culture! Before your interview, check out Welcome Break's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their crew.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or solved a problem under pressure. This will help you shine during the interview and demonstrate that you can handle the fast-paced environment they’re looking for.
✨Tip Number 3
Be ready to discuss compliance and safety standards. Since this role involves maintaining high standards, brush up on relevant regulations and be prepared to share how you've ensured compliance in your previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Welcome Break family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Manager in Rotherham
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your management experience. We want to see how you've led teams in fast-paced environments and what strategies you've used to motivate and develop your staff.
Be Specific About Your Achievements: Don’t just say you’ve managed a team; tell us about the results you achieved. Use numbers or specific examples to demonstrate how you improved customer service or site standards. We love seeing tangible outcomes!
Keep It Professional Yet Personal: While we appreciate a friendly tone, remember to keep your application professional. Share a bit of your personality, but ensure it aligns with our values of teamwork and delivering exceptional service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Welcome Break
✨Know the Company Inside Out
Before your interview, take some time to research Welcome Break. Understand their values, mission, and the brands they operate. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll be leading teams. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, problem-solving, and maintaining high standards. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations, like managing customer complaints or ensuring site cleanliness. Think of specific scenarios from your previous roles where you demonstrated your skills and how you resolved issues effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about team dynamics, challenges the site is currently facing, or opportunities for growth within the company. This shows you're proactive and genuinely interested in contributing to the team.