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- Tasks: Deliver friendly service and keep the site clean and welcoming for customers.
- Company: Join Welcome Break, a leading motorway service operator with a supportive team culture.
- Benefits: Earn up to £12.85 per hour, enjoy £1 meals, and 50% off onsite brands.
- Other info: Flexible hours, immediate start, and clear progression opportunities available.
- Why this job: Make someone's day better while gaining valuable skills and experience.
- Qualifications: A positive attitude and willingness to learn; no prior experience needed.
The predicted salary is between 12 - 12 £ per hour.
Welcome Break, Gretna Green, DG16 5HQ
Immediate start available | Flexible full‑time hours
Earn up to £12.85 per hour, plus £1 meals on every shift
Looking for a role where you can stay busy, meet people, and make someone’s day a little easier? As a Customer Service Team Member at Welcome Break, you’ll be the friendly face our customers see first. Whether you’re helping someone find what they need, or keeping the site looking its best, you’ll play a big part in delivering a great experience for our customers on the move.
Role- Enjoy helping people and delivering friendly, welcoming service
- Can keep calm, organized and positive when it gets busy
- Take pride in keeping things clean, safe and running smoothly
- Like working as part of a supportive team and are happy to learn new skills (full training provided)
- Welcome customers with a smile and help them quickly and confidently
- Keep the customer seating areas and back‑of‑house clean and tidy throughout your shift (including tables, counters, floors and toilets where required)
- Follow food safety, hygiene and health & safety standards, completing checks and cleaning tasks as trained, and escalating customer issues when needed
- £1 meals on every shift
- Flexible working patterns
- Immediate start available + overtime if you want it
- 50% off onsite brands (including KFC, Burger King, Starbucks & Pizza Express) that will extend to your family and friends when you visit with them!
- My Welcome Break discounts – savings at hundreds of retailers
- Incentive schemes to reward great performance
- Clear progression from Supervisor into Store Management
- Apprenticeship programmes where you can learn and earn at the same time
- Holiday allowance that grows with service
- Cycle to Work scheme
- Free onsite parking
- Uniform provided
Welcome Break is one of the UK’s leading motorway service operators, running 61 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Taco Bell, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break.
Customer Service Team Member in Gretna employer: Welcome Break
Contact Detail:
Welcome Break Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Member in Gretna
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Welcome Break. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their crew.
✨Tip Number 2
Practice your people skills! As a Customer Service Team Member, you'll be interacting with customers all day. Try role-playing common scenarios with friends or family to boost your confidence and get comfortable with delivering that friendly service.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look presentable and professional. It doesn’t have to be formal, but looking tidy and approachable can make a great first impression.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you message to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Team Member in Gretna
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for helping others and being part of a team.
Tailor Your Application: Make sure to read the job description carefully and highlight your relevant experience. If you've got skills in customer service or teamwork, shout about them! We love seeing how you can fit into our friendly environment.
Keep It Clear and Concise: We appreciate a straightforward application. Keep your sentences clear and to the point, and make sure to proofread for any typos. A tidy application reflects your attention to detail, which is super important in our line of work!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and get you started on your journey with Welcome Break. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Welcome Break
✨Show Your Friendly Side
As a Customer Service Team Member, your ability to connect with customers is key. During the interview, showcase your friendly personality and share examples of how you've made someone's day better in previous roles.
✨Demonstrate Team Spirit
Welcome Break values teamwork, so be prepared to discuss your experiences working in a team. Highlight situations where you collaborated effectively with others, especially in busy environments, to keep things running smoothly.
✨Know Your Stuff
Familiarise yourself with Welcome Break's brands and services. Being able to talk about their offerings, like KFC or Starbucks, shows your enthusiasm for the role and helps you stand out as a candidate who’s genuinely interested.
✨Stay Calm Under Pressure
Customer service can get hectic, so think of examples where you've handled stressful situations calmly. Share how you prioritised tasks and maintained a positive attitude, which is crucial for keeping customers happy during busy times.