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- Tasks: Lead a team to deliver exceptional customer service and drive sales growth.
- Company: Join Welcome Break, a top motorway service operator with a vibrant team culture.
- Benefits: Enjoy a competitive salary, meal allowance, discounts, and career progression opportunities.
- Why this job: Take on an exciting challenge and develop your management skills in a dynamic environment.
- Qualifications: Experience in managing teams and a passion for customer service are essential.
- Other info: Great perks like 50% off popular brands and structured training for career advancement.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Manager at Welcome Break, Dursley, GL11 6DD
Pay up to £30,000 pa plus £10 on shift meal allowance and bonus. Fantastic benefits & discounts, free parking & great career opportunities.
If you can stay cool under pressure, you could make it as a Manager at Welcome Break. Heading up your own unit, you’ll lead the team and drive profitable sales growth. In return, you’ll get bespoke training and support to develop your career with the potential to progress to more senior management roles.
The Manager role is demanding but if you have the right qualities and you’re up for an exciting challenge, we’ll help you reach your full potential.
A Welcome Break Unit Business Manager would ideally:
- Have a good track record managing a team and delivering results in a fast-moving customer service role.
- Be strongly business-focused with a desire to succeed.
- Be passionate about delivering exceptional customer service.
- Be an energetic people person who can inspire every member of your team.
- Be a good communicator, innovator, and problem solver.
- Have ambition to go far in their management career.
Key benefits for Managers:
- Competitive salary plus bonus
- £10 on shift meal allowance
- 30 days’ holiday increase with service
- Contributory pension (after 3 months)
- Employee discounts (50% off onsite KFC, BK, Starbucks and Pizza Express to name a few)
- My Welcome Break discounts - savings at hundreds of retailers
- Structured career path and bespoke training
- Free on-site parking
- Generous discounts on hotel rooms for you and family members
Due to responsibilities within the Manager role, applicants will need to be 18 years of age or over.
About Welcome Break: Welcome Break is one of the UK’s leading motorway service operators, running 61 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Taco Bell, Subway, WHSmith, KFC, Pizza Express and Burger King, as well as hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break.
UBM - Customer Service in Dursley employer: Welcome Break
Contact Detail:
Welcome Break Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UBM - Customer Service in Dursley
✨Tip Number 1
Get to know the company culture! Before your interview, check out Welcome Break's social media and website. Understanding their vibe will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Customer Service Manager, you'll need to inspire your team. Role-play common scenarios with a friend to boost your confidence and communication skills.
✨Tip Number 3
Prepare some questions! Show your enthusiasm by asking about the team dynamics or training opportunities. It’ll demonstrate that you’re serious about growing with Welcome Break.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace UBM - Customer Service in Dursley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Manager role. Highlight your leadership experience and any achievements in driving sales or improving customer satisfaction.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer service and how you can inspire your team. Share specific examples of how you've successfully managed a team in a fast-paced environment.
Showcase Your Problem-Solving Skills: In your application, mention instances where you've tackled challenges head-on. We love candidates who can think on their feet and come up with innovative solutions to improve service delivery.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Welcome Break
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service knowledge. Understand the key principles of delivering exceptional service and be ready to share examples from your past experiences. This will show that you’re not just a people person, but also someone who knows how to drive results.
✨Show Off Your Leadership Skills
As a potential Manager, it’s crucial to demonstrate your ability to lead a team. Prepare specific examples of how you've successfully managed a team in the past, especially in high-pressure situations. Highlight your communication style and how you inspire others to achieve their best.
✨Be Business-Focused
Since this role is all about driving profitable sales growth, come prepared with ideas on how you can contribute to the business's success. Think about strategies you’ve implemented before that led to increased sales or improved customer satisfaction, and be ready to discuss them.
✨Ask Thoughtful Questions
Interviews are a two-way street, so prepare some insightful questions to ask your interviewers. Inquire about the company culture, training opportunities, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
