At a Glance
- Tasks: Be the friendly face of our school, managing reception and providing admin support.
- Company: Welcombe Hills School, a welcoming and inclusive environment.
- Benefits: Competitive salary, pension scheme, well-being support, and flexible term-time working.
- Other info: Join a dedicated team and enjoy a supportive workplace culture.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Experience in busy reception or admin roles, with great communication skills.
The predicted salary is between 18900 - 23100 £ per year.
Location: The Hub (6th Form Centre), Welcombe Hills School, Drayton Avenue, Stratford upon Avon, CV37 9LD. The role will mainly be based at The Hub; however, the post holder may be asked to work at the main school site at Blue Cap Road as and when required.
What we need: We are looking to appoint a professional receptionist/administrator to provide a high-quality service on reception and administrative support to the school. This role is part-time for 25 hours/week, working Monday - Friday. As the first point of contact for the school, the ideal candidate will have previous experience working in a busy reception or an administrative environment, have good communication and interpersonal skills, work effectively as part of a team, and have a 'can do' attitude and work with minimal supervision.
The main duties of the role are:
- Managing visitor access in accordance with security and safeguarding procedures
- Dealing with face-to-face, telephone, and general email enquiries from a range of people including pupils, parents, staff, contractors, and other visitors
- Receiving deliveries and following internal procedures to distribute efficiently
- Taking responsibility for the reception area, making sure it is tidy and welcoming
- Verifying ID documentation of visitors, agency staff, and contractors
- Providing administrative support to the Headteacher and other Senior Leaders, as directed
- Updating and maintaining management information systems
What we offer: The opportunity to make a difference, a friendly and inclusive working environment, talented, dedicated, and hardworking colleagues, comprehensive induction and probation.
Benefits: A competitive salary, access to the Local Government Pension Scheme and significant employer contribution (currently 18.7%), enhanced employee assistance programme (including financial & legal advice, medical information, relationship advice, and support for employee household members), well-being app (including nutritional & fitness advice, budgeting and financial wellbeing), a friendly and inclusive working environment, family-friendly and Employee Health & Wellbeing policies, term time working with some flexibility to take leave in term time.
Equal Opportunities: We are an equal opportunities employer and welcome applications from candidates of all ages, backgrounds, and those with disabilities.
Receptionist/Admin Officer employer: Welcombe Hills School
Welcombe Hills School is an excellent employer, offering a supportive and collaborative work culture where safeguarding children's welfare is at the forefront. With a commitment to employee growth through training opportunities and a friendly environment, this role provides a meaningful chance to make a real difference in the lives of children and families within the community.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Admin Officer
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Welcombe Hills School and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Welcombe Hills School and let us see your personality shine through!
We think you need these skills to ace Receptionist/Admin Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Welcombe Hills School.
Get Familiar with Our Brand:Before applying, take some time to learn about Welcombe Hills School and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Welcombe Hills School
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Welcombe Hills School.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Welcombe Hills School will surely appreciate.
